Sr. Manager, Customer Success Analytics (Remote)

Crowdstrke
United States
Workplace: RemoteFull timeUSD 145,000 - 220,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Executive communication","Leadership","Data storytelling","Cross-functional collaboration","Change management"]

Lead the Customer Success Analytics team to evolve the customer success and support analytics engine. Define the global analytics roadmap, architect customer health and adoption models to reduce churn and drive expansion, and partner with VP-level leadership on executive storytelling for GTM strategy. Oversee data architecture and pipeline integrity for post-sales reporting, drive self-serve analytics adoption with Tableau/CRM Analytics, and mentor a high-performing analytics team across Sales, Marketing, and Product.

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Crowdstrke
Crowdstrke
1 month ago

Sr. Manager, Customer Success Analytics (Remote)

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Last checked: 27 days agoStatus: Live

Job Summary

Lead the Customer Success Analytics team to evolve the customer success and support analytics engine. Define the global analytics roadmap, architect customer health and adoption models to reduce churn and drive expansion, and partner with VP-level leadership on executive storytelling for GTM strategy. Oversee data architecture and pipeline integrity for post-sales reporting, drive self-serve analytics adoption with Tableau/CRM Analytics, and mentor a high-performing analytics team across Sales, Marketing, and Product.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
  • •Architect customer health and adoption frameworks and models to mitigate churn and support expansion opportunities.
  • •Serve as a strategic partner to VP-level leadership by translating technical data into actionable narratives that influence GTM strategy.
  • •Provide strategic oversight of data architecture and systems integration to ensure integrity of global post-sales reporting pipelines.
  • •Lead and mentor the analytics team, drive self-serve analytics adoption (including Tableau dashboards), and align KPIs and metric definitions across the post-sales organization.

Pay and Benefits

Salary: USD 145,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveEquity Awards

Key Requirements

  • •10+ years of experience in Business Intelligence or Analytics with customer success domain expertise and significant leadership tenure in high-growth B2B SaaS organizations.
  • •Deep understanding of SaaS metrics including ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
  • •Proficiency in data architecture and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
  • •Proficiency in SQL for querying data, ad hoc analysis, and troubleshooting data quality issues.
  • •Advanced experience with BI tools such as Tableau and CRM Analytics, plus strong executive communication and VP-level influence.
Experience:10+ yearsB2B SaaSBusiness intelligenceCustomer successAnalytics
Education:Bachelor's
Skills:Executive communicationLeadershipData storytellingCross-functional collaborationChange management
Tech Stack:TableauCRM AnalyticsSnowflakeBigQueryETL/ELTSQL

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn