Crowdstrke

3 days ago

Sr. Manager, Customer Success Analytics (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Customer Success Analytics team to evolve the customer success and support analytics engine. Define the global analytics roadmap, architect customer health and adoption models to reduce churn and drive expansion, and partner with VP-level leadership on executive storytelling for GTM strategy. Oversee data architecture and pipeline integrity for post-sales reporting, drive self-serve analytics adoption with Tableau/CRM Analytics, and mentor a high-performing analytics team across Sales, Marketing, and Product.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
•Architect customer health and adoption frameworks and models to mitigate churn and support expansion opportunities.
•Serve as a strategic partner to VP-level leadership by translating technical data into actionable narratives that influence GTM strategy.
•Provide strategic oversight of data architecture and systems integration to ensure integrity of global post-sales reporting pipelines.
•Lead and mentor the analytics team, drive self-serve analytics adoption (including Tableau dashboards), and align KPIs and metric definitions across the post-sales organization.

Pay and Benefits

Salary: USD 145,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveEquity Awards

Key Requirements

•10+ years of experience in Business Intelligence or Analytics with customer success domain expertise and significant leadership tenure in high-growth B2B SaaS organizations.
•Deep understanding of SaaS metrics including ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
•Proficiency in data architecture and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
•Proficiency in SQL for querying data, ad hoc analysis, and troubleshooting data quality issues.
•Advanced experience with BI tools such as Tableau and CRM Analytics, plus strong executive communication and VP-level influence.

Experience:10+ yearsB2B SaaSBusiness intelligenceCustomer successAnalytics

Education:Bachelor's

Skills:Executive communicationLeadershipData storytellingCross-functional collaborationChange management

Tech Stack:TableauCRM AnalyticsSnowflakeBigQueryETL/ELTSQL

Company Brief

Crowdstrke

Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn

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Crowdstrke

3 days ago

Sr. Manager, Customer Success Analytics (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
•Architect customer health and adoption frameworks and models to mitigate churn and support expansion opportunities.
•Serve as a strategic partner to VP-level leadership by translating technical data into actionable narratives that influence GTM strategy.
•Provide strategic oversight of data architecture and systems integration to ensure integrity of global post-sales reporting pipelines.
•Lead and mentor the analytics team, drive self-serve analytics adoption (including Tableau dashboards), and align KPIs and metric definitions across the post-sales organization.

Pay and Benefits

Salary: USD 145,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveEquity Awards

Key Requirements

•10+ years of experience in Business Intelligence or Analytics with customer success domain expertise and significant leadership tenure in high-growth B2B SaaS organizations.
•Deep understanding of SaaS metrics including ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
•Proficiency in data architecture and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
•Proficiency in SQL for querying data, ad hoc analysis, and troubleshooting data quality issues.
•Advanced experience with BI tools such as Tableau and CRM Analytics, plus strong executive communication and VP-level influence.

Experience:10+ yearsB2B SaaSBusiness intelligenceCustomer successAnalytics

Education:Bachelor's

Skills:Executive communicationLeadershipData storytellingCross-functional collaborationChange management

Tech Stack:TableauCRM AnalyticsSnowflakeBigQueryETL/ELTSQL

Company Brief

Crowdstrke

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sunnyvale, United States

Founded: 2011

Glassdoor: 4.4

Website LinkedIn