2 months ago

IT Field Desktop Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Grant Thornton in Chicago, IL as an IT Field Desktop Technician (Customer Experience Associate), delivering on-site and remote IT support to keep laptops close to 100% uptime. You’ll handle software installs, hardware repairs, troubleshooting in Windows/Office/SharePoint, and guide users through issues while coordinating with the broader Customer Experience team in a hybrid office setting.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide enhanced IT customer support for assigned offices, including in-office “walk-ups”
•Troubleshoot issues related to software installations and hardware repairs
•Guide customers on troubleshooting issues
•Demonstrate technical knowledge regarding GT’s applications and services
•Own issues and bring them to resolution with proactive updates

Pay and Benefits

Salary: USD 60,000 - 90,000 annually

Perks:Health InsuranceDentalVision401kAnnual Bonus

Key Requirements

•College degree or equivalent combination of education and experience
•1 to 3 years of experience in field service support working with technology industry
•Strong knowledge of Windows Operating systems
•Strong Knowledge of Office products
•Knowledge of Remedy or ServiceNow ticket systems

Experience:1-3 yearsInformation technology

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingOrganizationTeamwork

Languages:English

Tech Stack:Windows 10Office 365SharePointRemedyServiceNow

Company Brief

Grant Thornton

Global accounting and advisory network providing audit, tax, and consulting services to businesses, public sector entities, and private clients across industries through independent member firms operating under the Grant Thornton brand.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Grant Thornton

2 months ago

IT Field Desktop Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide enhanced IT customer support for assigned offices, including in-office “walk-ups”
•Troubleshoot issues related to software installations and hardware repairs
•Guide customers on troubleshooting issues
•Demonstrate technical knowledge regarding GT’s applications and services
•Own issues and bring them to resolution with proactive updates

Pay and Benefits

Salary: USD 60,000 - 90,000 annually

Perks:Health InsuranceDentalVision401kAnnual Bonus

Key Requirements

•College degree or equivalent combination of education and experience
•1 to 3 years of experience in field service support working with technology industry
•Strong knowledge of Windows Operating systems
•Strong Knowledge of Office products
•Knowledge of Remedy or ServiceNow ticket systems

Experience:1-3 yearsInformation technology

Education:Bachelor's

Skills:CommunicationInterpersonal skillsProblem-solvingOrganizationTeamwork

Languages:English

Tech Stack:Windows 10Office 365SharePointRemedyServiceNow

Company Brief

Grant Thornton

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Website LinkedIn