Serco

4 weeks ago

Contract Quality Manager (Home Based, Hampshire, GB, RG21)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Contract Quality Manager responsible for leading quality assurance, contract compliance, and continuous improvement across a complex service delivery environment for a Serco/VIVO Defence Services contract. You’ll own the QMS aligned with ISO 9001, deliver a robust contract assurance programme, provide data-driven insights, and manage quality across the supply chain, acting as the primary client quality interface.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead the contract Quality Management System (QMS) and ensure alignment with ISO 9001 across the contract.
•Develop and deliver a robust contract assurance programme including audits, inspections and quality reviews; capture evidence to demonstrate compliance.
•Provide detailed performance insight through regular reporting and data analysis to identify trends, risks and opportunities for improvement.
•Manage quality performance across the supply chain; ensure suppliers meet contractual standards and drive improvements across service delivery.
•Act as the primary quality interface with the client, building relationships and providing professional advice to support client assurance activities and governance.

Pay and Benefits

Perks:PensionPrivate MedicalCar/allowanceAnnual BonusSubscription

Key Requirements

•Experience in quality assurance, contract management or compliance within a complex, regulated or service-led environment.
•Strong knowledge of Quality Management Systems and ISO 9001 principles; ability to translate quality requirements into practical improvements.
•Ability to analyse performance data, produce reports, and identify trends and risks to drive improvements.
•Membership of CQI, or commitment to achieve this within six months.
•Excellent stakeholder management skills and the ability to challenge and influence at all levels.

Experience:DefenceFacilities managementContractsRegulatory

Skills:Stakeholder managementAnalyticalCommunicationLeadershipProblem solving

Certifications:CQI

Tech Stack:ISO 9001QMS

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

4 weeks ago

Contract Quality Manager (Home Based, Hampshire, GB, RG21)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead the contract Quality Management System (QMS) and ensure alignment with ISO 9001 across the contract.
•Develop and deliver a robust contract assurance programme including audits, inspections and quality reviews; capture evidence to demonstrate compliance.
•Provide detailed performance insight through regular reporting and data analysis to identify trends, risks and opportunities for improvement.
•Manage quality performance across the supply chain; ensure suppliers meet contractual standards and drive improvements across service delivery.
•Act as the primary quality interface with the client, building relationships and providing professional advice to support client assurance activities and governance.

Pay and Benefits

Perks:PensionPrivate MedicalCar/allowanceAnnual BonusSubscription

Key Requirements

•Experience in quality assurance, contract management or compliance within a complex, regulated or service-led environment.
•Strong knowledge of Quality Management Systems and ISO 9001 principles; ability to translate quality requirements into practical improvements.
•Ability to analyse performance data, produce reports, and identify trends and risks to drive improvements.
•Membership of CQI, or commitment to achieve this within six months.
•Excellent stakeholder management skills and the ability to challenge and influence at all levels.

Experience:DefenceFacilities managementContractsRegulatory

Skills:Stakeholder managementAnalyticalCommunicationLeadershipProblem solving

Certifications:CQI

Tech Stack:ISO 9001QMS

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn