2 months ago

Customer Success Programs Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead a portfolio of AI-native customer success programs at scale, designing and shipping Claude-driven engagements (webinars, onboarding cohorts, communities) that drive activation, adoption, expansion, and renewal. Build measurable, data-informed programmatic plays across Claude products, instrumenting telemetry and collaborating with Product, Marketing, Education, and Support to deliver impact beyond 1:1 relationships.

Location: Boston, New York, San Francisco, Seattle, Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build and run a portfolio of programmatic CS plays across Claude Enterprise; Cowork; Claude Code.
•Design and ship Claude-powered engagement plays with entry/exit criteria and success metrics.
•Design and deliver high-leverage live engagements: 1:many webinars, onboarding cohorts, customer communities, and academies with AI-native, repeatable, and self-serve approaches.
•Flex across the needs of the CS function, applying the right model (agent, cohort, or community) for each problem.
•Instrument every program with consumption telemetry and qualitative signals, optimizing digital vs. human handoffs to maximize value.

Pay and Benefits

Salary: USD 260,000 annually

Key Requirements

•6-8+ years in Customer Success, with meaningful time in Digital, Scaled, or Programmatic CS
•A proven track record of delivering measurable customer outcomes through lifecycle programs (activation, adoption, NRR, retention)
•Hands-on fluency with AI in your own workflow, including prototyping agents, generating content, or automating processes with LLMs
•Direct experience running live 1:many engagements (webinars, onboarding cohorts, communities, academies) and making them more AI-native and repeatable
•Strong data instincts; comfortable analyzing trends, reading consumption dashboards, and translating product telemetry into actionable triggers (SQL or scripting a plus)

Experience:AISaaSEnterprise software

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership?Strategic thinking

Languages:English

Tech Stack:SQLLLMsAPIsAI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

2 months ago

Customer Success Programs Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston, New York, San Francisco, Seattle, Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build and run a portfolio of programmatic CS plays across Claude Enterprise; Cowork; Claude Code.
•Design and ship Claude-powered engagement plays with entry/exit criteria and success metrics.
•Design and deliver high-leverage live engagements: 1:many webinars, onboarding cohorts, customer communities, and academies with AI-native, repeatable, and self-serve approaches.
•Flex across the needs of the CS function, applying the right model (agent, cohort, or community) for each problem.
•Instrument every program with consumption telemetry and qualitative signals, optimizing digital vs. human handoffs to maximize value.

Pay and Benefits

Salary: USD 260,000 annually

Key Requirements

•6-8+ years in Customer Success, with meaningful time in Digital, Scaled, or Programmatic CS
•A proven track record of delivering measurable customer outcomes through lifecycle programs (activation, adoption, NRR, retention)
•Hands-on fluency with AI in your own workflow, including prototyping agents, generating content, or automating processes with LLMs
•Direct experience running live 1:many engagements (webinars, onboarding cohorts, communities, academies) and making them more AI-native and repeatable
•Strong data instincts; comfortable analyzing trends, reading consumption dashboards, and translating product telemetry into actionable triggers (SQL or scripting a plus)

Experience:AISaaSEnterprise software

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadership?Strategic thinking

Languages:English

Tech Stack:SQLLLMsAPIsAI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn