MS Technical Specialist - Zscaler and Load Balancer

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: CybersecurityExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Cross-cultural collaboration","Problem-solving","Active listening","Adaptability"]

Provide L3 security managed services by proactively identifying and resolving complex technical incidents and problems for client infrastructures. Configure and verify client-site systems, use monitoring tools to respond to alerts, and investigate third-line support cases to determine root causes. Maintain zero missed SLA conditions, manage high-complexity tickets, support vendor escalations, and drive operational improvements through automation and knowledge sharing while coaching junior engineers.

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FursaFursa
NTT
NTT
1 month ago

MS Technical Specialist - Zscaler and Load Balancer

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Last checked: 19 hours agoStatus: Live

Job Summary

Provide L3 security managed services by proactively identifying and resolving complex technical incidents and problems for client infrastructures. Configure and verify client-site systems, use monitoring tools to respond to alerts, and investigate third-line support cases to determine root causes. Maintain zero missed SLA conditions, manage high-complexity tickets, support vendor escalations, and drive operational improvements through automation and knowledge sharing while coaching junior engineers.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Ensure assigned client infrastructure is configured, installed, tested, and operational, maintaining zero missed SLA conditions.
  • •Perform monitoring and alert response activities, conducting checks and identifying incidents and errors in a timely manner.
  • •Investigate third-line support calls to determine root causes, log incidents with required detail, and resolve complex problems.
  • •Analyze, assign, and escalate support calls as needed, including reporting/escalating issues to third-party vendors.
  • •Coach junior team members, contribute to operational improvements (including automation opportunities), and support disaster recovery implementations and tests.

Key Requirements

  • •Seasoned managed services experience handling complex security infrastructure in a client environment.
  • •Strong engineering experience in a medium to large ICT organization.
  • •Deep working knowledge of ITIL processes.
  • •Seasoned working knowledge of troubleshooting and resolving advanced, complex incidents and problems.
  • •Bachelor’s degree or equivalent IT/computing qualification (or demonstrated equivalent work experience).
Experience:7+ yearsManaged servicesSecurity infrastructureICT
Education:Bachelor's in IT/Computing
Skills:CommunicationCross-cultural collaborationProblem-solvingActive listeningAdaptability
Certifications:CCNP in SecurityPCNSEFirewall Vendor related certificationCCIECISSP
Tech Stack:ZscalerZIAZPALoad BalancerITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn