Service Onboarding Training Specialist (Automotive Aftersales)

Lucid Motors
United States
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3-5 yearsSkills: ["Presentation","Facilitation","Communication","Interpersonal skills","Problem-solving"]

Design, launch, and continuously improve onboarding programs for new employees in a Lucid service center, covering multiple roles from technicians to service advisors. Coordinate system access with IT, guide hires through their first 90 days with milestones and check-ins, and create training content spanning manuals, presentations, videos, and e-learning. Provide field coaching, identify knowledge gaps, and strengthen training through feedback loops with service teams in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lucid Motors
Lucid Motors
5 hours ago

Service Onboarding Training Specialist (Automotive Aftersales)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design, launch, and continuously improve onboarding programs for new employees in a Lucid service center, covering multiple roles from technicians to service advisors. Coordinate system access with IT, guide hires through their first 90 days with milestones and check-ins, and create training content spanning manuals, presentations, videos, and e-learning. Provide field coaching, identify knowledge gaps, and strengthen training through feedback loops with service teams in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Deliver a comprehensive onboarding program (in-person, virtual, and e-learning) for new service hires.
  • •Coordinate with IT to ensure new employees have correct system access (DMS, parts ordering, diagnostic tools and more) and track approvals.
  • •Guide employees through the first 90 days with milestones, check-ins, and resources to accelerate integration.
  • •Create and maintain training materials, including manuals, presentations, videos, and e-learning modules.
  • •Partner with service teams in the field to reinforce training, provide on-the-job coaching, and close knowledge gaps through continuous feedback.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
  • •Strong, engaging presentation and facilitation skills, with the ability to actively listen and adapt content for diverse audiences.
  • •Proven experience developing and delivering operational training.
  • •Strong understanding of service processes, customer service standards, and parts management.
  • •Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
Experience:3-5 yearsAutomotiveEV
Skills:PresentationFacilitationCommunicationInterpersonal skillsProblem-solving
Languages:English
Tech Stack:DMSParts orderingDiagnostic toolsE-learning

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn