Relationship Manager - iGaming

Nuvei
Sofia
Workplace: OnsiteFull timeEUR 24,412 - 34,430 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Analytical thinking","Proactiveness","Attention to detail"]

Support the Relationship Management team to manage tier 3 and tier 4 gaming clients. Serve as a day-to-day contact for assigned accounts, help analyze customer activity and reporting to spot trends and growth opportunities, and assist with account reviews and presentations. Build product and payments/gaming industry knowledge, collaborate with internal teams to execute client requests, and join calls and business reviews with senior team members.

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FursaFursa
Nuvei
Nuvei
4 months ago

Relationship Manager - iGaming

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support the Relationship Management team to manage tier 3 and tier 4 gaming clients. Serve as a day-to-day contact for assigned accounts, help analyze customer activity and reporting to spot trends and growth opportunities, and assist with account reviews and presentations. Build product and payments/gaming industry knowledge, collaborate with internal teams to execute client requests, and join calls and business reviews with senior team members.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Act as a support contact for assigned tier 3 and tier 4 clients, assisting senior Relationship Managers with day-to-day operations.
  • •Monitor client activity and analyze reports to identify trends and growth opportunities.
  • •Assist in preparing presentations, account reviews, and data insights for clients and internal stakeholders.
  • •Develop and maintain a strong understanding of Nuvei products, payment methods, and the gaming industry landscape.
  • •Collaborate with internal teams (Operations, Product, Risk) and participate in client calls, meetings, and business reviews.

Pay and Benefits

Salary: EUR 24,412 - 34,430 annually
Perks:Holiday AllowanceHealth InsuranceEmployee AssistanceSport MembershipEvouchers

Key Requirements

  • •1–2 years of experience in account management, customer support, or a similar role.
  • •Strong communication and interpersonal skills with the ability to build relationships.
  • •Analytical mindset with good MS Excel and reporting skills.
  • •Proactive, detail-oriented, and willing to learn in a fast-paced environment.
  • •Fluent English; Italian is considered an asset.
Experience:PaymentsIGaming
Skills:CommunicationRelationship buildingAnalytical thinkingProactivenessAttention to detail
Languages:EnglishItalian
Tech Stack:MS Excel

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn