Director, Enterprise Customer Success

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Mentorship","Coaching","Stakeholder collaboration","Escalation management","Negotiation"]

Lead and grow the Enterprise Customer Success organization, hiring and developing multiple teams while coaching first-line managers and individual contributors. Drive customer success at scale for Datadog’s largest and most strategic accounts, manage escalations across a range of projects, and oversee ramp-up for new hires. Partner with Enterprise Sales leadership to align on renewals, upsells, and growth, while ensuring the department meets strategic and operational needs.

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DataDog
DataDog
1 day ago

Director, Enterprise Customer Success

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead and grow the Enterprise Customer Success organization, hiring and developing multiple teams while coaching first-line managers and individual contributors. Drive customer success at scale for Datadog’s largest and most strategic accounts, manage escalations across a range of projects, and oversee ramp-up for new hires. Partner with Enterprise Sales leadership to align on renewals, upsells, and growth, while ensuring the department meets strategic and operational needs.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Hire and develop multiple Customer Success teams, coaching first-line managers and individual contributors.
  • •Provide mentorship and guidance to first-line managers and facilitate ramp-up for new team members.
  • •Act as a point of escalation and help the team navigate a wide range of customer and operational projects.
  • •Collaborate cross-functionally to actualize sales strategies, develop training curriculum, and meet hiring goals.
  • •Oversee and build the Enterprise Customer Success department and partner with Enterprise Sales leaders to drive alignment and growth.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3+ years overseeing Customer Success or Account Management teams in the SaaS space.
  • •7+ years overseeing high-performing Customer Success Manager teams.
  • •Proven success negotiating contract terms and handling renewal pricing objections to drive upsells.
  • •Familiarity with B2B tech and/or subscription-based software.
  • •Ability to mentor and guide first-line managers and enable team ramp-ups and execution.
Experience:SaaSB2B techSubscription software
Skills:MentorshipCoachingStakeholder collaborationEscalation managementNegotiation
Languages:English
Tech Stack:MEDDICCommand of the Message

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn