HSBC

3 hours ago

Head of Health Operations and Platform - HSBC Life (Singapore, 01, SG, 117439)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and strengthen the end-to-end operating model and core platform capability for the health insurance business. Own day-to-day operational performance across customer and partner journeys, manage SLAs, incident management, and operational controls, and partner with Technology on delivery, UAT, cutover readiness, and post-release stabilization. Drive continuous improvement through process optimization and digitisation, manage TPAs and vendors, and build a high-performing, inclusive team.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Lead day-to-day operational performance across core health insurance journeys, setting and managing SLAs to drive transparent performance and continuous improvement.
•Ensure operational execution through backlog/capacity/workforce planning, performance routines, and end-to-end incident management with root-cause remediation.
•Own health insurance operations platforms (e.g., policy administration, CRM/workflow, document management) and translate business/customer needs into roadmaps balancing value, risk, and delivery capacity.
•Partner with Technology on delivery, UAT/testing, cutover readiness, and post-release stabilisation, ensuring strong controls aligned to regulatory and internal governance.
•Own operational controls and evidence-based governance, manage TPAs and vendors to contracted SLAs, and lead audit/compliance readiness and corrective action plans.

Key Requirements

•Proven operational leadership in health insurance, with the ability to run high-volume, regulated service operations.
•Strong experience as a business-facing platform owner, partnering with Technology on requirements, prioritisation, UAT, release readiness, and service management.
•Demonstrated delivery of continuous improvement with measurable outcomes using Lean/Six Sigma/BPM, automation, digitisation, and process optimisation.
•Strong understanding of operational risk management, controls, and evidence-based governance in a regulated environment.
•Confident stakeholder management across Product, Technology, Risk/Compliance, and external partners, with the ability to build alignment and drive decisions.

Experience:InsuranceHealth insuranceRegulated operations

Skills:Stakeholder managementContinuous improvementRisk managementLeadershipCustomer-first mindset

Tech Stack:CRM/workflowDocument managementUAT/testingIncident managementAutomationSTPSelf-service

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 hours ago

Head of Health Operations and Platform - HSBC Life (Singapore, 01, SG, 117439)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Lead day-to-day operational performance across core health insurance journeys, setting and managing SLAs to drive transparent performance and continuous improvement.
•Ensure operational execution through backlog/capacity/workforce planning, performance routines, and end-to-end incident management with root-cause remediation.
•Own health insurance operations platforms (e.g., policy administration, CRM/workflow, document management) and translate business/customer needs into roadmaps balancing value, risk, and delivery capacity.
•Partner with Technology on delivery, UAT/testing, cutover readiness, and post-release stabilisation, ensuring strong controls aligned to regulatory and internal governance.
•Own operational controls and evidence-based governance, manage TPAs and vendors to contracted SLAs, and lead audit/compliance readiness and corrective action plans.

Key Requirements

•Proven operational leadership in health insurance, with the ability to run high-volume, regulated service operations.
•Strong experience as a business-facing platform owner, partnering with Technology on requirements, prioritisation, UAT, release readiness, and service management.
•Demonstrated delivery of continuous improvement with measurable outcomes using Lean/Six Sigma/BPM, automation, digitisation, and process optimisation.
•Strong understanding of operational risk management, controls, and evidence-based governance in a regulated environment.
•Confident stakeholder management across Product, Technology, Risk/Compliance, and external partners, with the ability to build alignment and drive decisions.

Experience:InsuranceHealth insuranceRegulated operations

Skills:Stakeholder managementContinuous improvementRisk managementLeadershipCustomer-first mindset

Tech Stack:CRM/workflowDocument managementUAT/testingIncident managementAutomationSTPSelf-service

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn