Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Live

Job Summary

Provide first-level technical support for Dell products, handling customer inquiries by phone, email, and online channels. Diagnose issues for desktops, laptops, and peripherals, apply logical troubleshooting to identify causes, and deliver appropriate solutions. Assign and manage incidents using documented procedures, keep customers updated throughout resolution, and clearly log and track support case details in the customer database.

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers
•Use troubleshooting techniques and tools to identify technical defects/issues
•Assign incidents in line with documented guidelines and procedures
•Actively support customers through problem resolution while keeping them informed
•Clearly and concisely log and track solution details and maintain/update the customer database

Key Requirements

•Fluent communication skills in English and French
•Minimum 1-year related experience in Technical Support
•Ability to analyze and solve technical problems using troubleshooting skills
•Good organizational and interpersonal skills
•Excellent telephone and customer handling skills

Experience:1+ years

Skills:Organizational skillsInterpersonal skillsTelephone skillsCustomer handling

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 49 minutes agoStatus: Live

Job Summary

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers
•Use troubleshooting techniques and tools to identify technical defects/issues
•Assign incidents in line with documented guidelines and procedures
•Actively support customers through problem resolution while keeping them informed
•Clearly and concisely log and track solution details and maintain/update the customer database

Key Requirements

•Fluent communication skills in English and French
•Minimum 1-year related experience in Technical Support
•Ability to analyze and solve technical problems using troubleshooting skills
•Good organizational and interpersonal skills
•Excellent telephone and customer handling skills

Experience:1+ years

Skills:Organizational skillsInterpersonal skillsTelephone skillsCustomer handling

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor