SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Deliver outstanding customer service at the Waterford branch by handling walk-in, phone, and email inquiries and complaints. Provide product information, resolve issues, maintain accurate customer records, and support timely order fulfillment by coordinating with sales, drivers, and warehouse teams. Process transactions in the ERP system, identify new opportunities to drive sales growth, ensure compliance with company values, and use bilingual (English/Spanish) skills to enhance customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person, providing efficient resolutions and accurate records.
•Assist walk-in customers with counter sales support and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally, process transactions in the ERP system, and identify opportunities that support sales growth.
•Provide product information and maintain customer relationships to enhance satisfaction and reach.
•Uphold company values and compliance requirements while leveraging bilingual skills to improve customer experience.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceLong-term DisabilityFlexible Spending

Key Requirements

•Proven customer service and phone handling experience with strong active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license with a clean driving record, and ability to pass background checks and drug screening.

Experience:1-2 years

Education:High School

Skills:Customer focusEffective communicationTeam collaborationProblem solvingTime management

Licenses:Driver's license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person, providing efficient resolutions and accurate records.
•Assist walk-in customers with counter sales support and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally, process transactions in the ERP system, and identify opportunities that support sales growth.
•Provide product information and maintain customer relationships to enhance satisfaction and reach.
•Uphold company values and compliance requirements while leveraging bilingual skills to improve customer experience.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceLong-term DisabilityFlexible Spending

Key Requirements

•Proven customer service and phone handling experience with strong active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license with a clean driving record, and ability to pass background checks and drug screening.

Experience:1-2 years

Education:High School

Skills:Customer focusEffective communicationTeam collaborationProblem solvingTime management

Licenses:Driver's license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn