Customer Service Representative

SRS Distribution
Michigan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Effective communication","Team collaboration","Problem solving","Time management"]

Deliver outstanding customer service at the Waterford branch by handling walk-in, phone, and email inquiries and complaints. Provide product information, resolve issues, maintain accurate customer records, and support timely order fulfillment by coordinating with sales, drivers, and warehouse teams. Process transactions in the ERP system, identify new opportunities to drive sales growth, ensure compliance with company values, and use bilingual (English/Spanish) skills to enhance customer experience.

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FursaFursa
SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live

Job Summary

Deliver outstanding customer service at the Waterford branch by handling walk-in, phone, and email inquiries and complaints. Provide product information, resolve issues, maintain accurate customer records, and support timely order fulfillment by coordinating with sales, drivers, and warehouse teams. Process transactions in the ERP system, identify new opportunities to drive sales growth, ensure compliance with company values, and use bilingual (English/Spanish) skills to enhance customer experience.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person, providing efficient resolutions and accurate records.
  • •Assist walk-in customers with counter sales support and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
  • •Manage phone inquiries professionally, process transactions in the ERP system, and identify opportunities that support sales growth.
  • •Provide product information and maintain customer relationships to enhance satisfaction and reach.
  • •Uphold company values and compliance requirements while leveraging bilingual skills to improve customer experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceLong-term DisabilityFlexible Spending

Key Requirements

  • •Proven customer service and phone handling experience with strong active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Demonstrated ability to support sales and identify new opportunities.
  • •Valid driver’s license with a clean driving record, and ability to pass background checks and drug screening.
Experience:1-2 years
Education:High School
Skills:Customer focusEffective communicationTeam collaborationProblem solvingTime management
Licenses:Driver's license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn