KEY ACCOUNT MANAGER ESTRATÉGICO - Guadalajara

Fiserv
Mexico City
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Professionalism","Consultative mindset","Relationship building","Risk identification","Stakeholder management"]

Manage and grow a portfolio of strategic and transferred accounts, ensuring profitable growth, retention, and customer satisfaction. Serve as the primary commercial point of contact, identifying cross-sell, up-sell, and expansion opportunities while building long-term relationships with decision-makers and stakeholders. Coordinate internally to deliver an end-to-end client experience, track risks and pipeline, produce reliable forecasts, and support timely closure of commercial commitments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fiserv
Fiserv
1 day ago

KEY ACCOUNT MANAGER ESTRATÉGICO - Guadalajara

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of strategic and transferred accounts, ensuring profitable growth, retention, and customer satisfaction. Serve as the primary commercial point of contact, identifying cross-sell, up-sell, and expansion opportunities while building long-term relationships with decision-makers and stakeholders. Coordinate internally to deliver an end-to-end client experience, track risks and pipeline, produce reliable forecasts, and support timely closure of commercial commitments.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Administer and develop a portfolio of strategic accounts and accounts transferred from the sales team.
  • •Drive revenue, profitability, and retention for assigned accounts.
  • •Develop long-term relationships with decision-makers and relevant stakeholders.
  • •Identify cross-sell, up-sell, and portfolio expansion opportunities while understanding each client’s business and strategy.
  • •Maintain pipeline and produce reliable commercial forecasts, including tracking risks of churn and preparing recovery plans.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowancePensionPaid Leave

Key Requirements

  • •More than 5 years of commercial experience, ideally as a KAM and/or in banking, fintech, payments, financial technology, financial services, or B2B industries.
  • •Proven experience managing strategic or corporate accounts.
  • •Experience negotiating and building relationships with high-level clients.
  • •Experience managing portfolios and meeting revenue objectives.
  • •Intermediate-advanced to advanced English proficiency.
Experience:5+ yearsFintechPaymentsFinancial servicesB2B
Skills:ProfessionalismConsultative mindsetRelationship buildingRisk identificationStakeholder management
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointOutlookTeamsSharePointCRMPower BI

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn