Customer Service Representative (Mandarin Bilingual)

Wing Assistant
Manila
Workplace: RemoteFull timeUSD 760 - 980 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Organizational skills","Time management","Attention to details","Proactivity"]

Handle inbound and outbound customer inquiries through calls, messages, and CRM records, using clear English and Mandarin communication. Prepare and review estimates and customer/product details, send invoices, collect deposits, and coordinate approvals and scheduling. Maintain customer satisfaction by following procedures and keeping accurate interaction records. The role is remote and designed for candidates with customer service experience and strong organizational and technical skills.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Service Representative (Mandarin Bilingual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer inquiries through calls, messages, and CRM records, using clear English and Mandarin communication. Prepare and review estimates and customer/product details, send invoices, collect deposits, and coordinate approvals and scheduling. Maintain customer satisfaction by following procedures and keeping accurate interaction records. The role is remote and designed for candidates with customer service experience and strong organizational and technical skills.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and outbound customer inquiries via calls, messages, and CRM records.
  • •Resolve customer concerns and ensure customer satisfaction in every interaction.
  • •Prepare/review estimates and customer/product/pricing/order information, including glass/order information.
  • •Send invoices, collect deposits, and follow up with customers while coordinating approvals and scheduling.
  • •Maintain and update customer accounts and file documents, and complete ad hoc tasks.

Pay and Benefits

Salary: USD 760 - 980 monthly
Perks:Paid TrainingJob SecurityRemote WorkHoliday PayOvertime PayLearning Budget

Key Requirements

  • •At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • •Excellent English and Mandarin communication skills (at least B2 level), written and verbal.
  • •Excellent phone, email, and instant messaging communication skills.
  • •Strong organizational and time management skills with proactive attention to detail.
  • •Tech-savvy with experience using CRM, VoIP, desktop sharing, and scheduling tools.
Experience:1+ yearsB2CB2B
Skills:CommunicationOrganizational skillsTime managementAttention to detailsProactivity
Languages:EnglishMandarin
Tech Stack:CRMVoIPDesktop sharingCloud servicesMS OfficeGoogle Calendar

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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