SENIOR SALES SUPPORT ASSISTANT -HELSINKI

Emirates Group
Helsinki
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Sales orientation","Organizational skills","Attention to detail","Communication"]

Support travel agents in Finland with professional, timely help across Emirates reservations and ticketing, including fares, fare rules, special service requests, protection policies, and pricing coordination. Proactively identify sales opportunities and provide suitable product/service options to help drive revenue growth. Maintain accurate ticketing documentation, logs, systems, and reports, and assist with BSP-related admin (ADA/ADM/ACM and refunds) and group booking sales.

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FursaFursa
Emirates Group
Emirates Group
1 day ago

SENIOR SALES SUPPORT ASSISTANT -HELSINKI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support travel agents in Finland with professional, timely help across Emirates reservations and ticketing, including fares, fare rules, special service requests, protection policies, and pricing coordination. Proactively identify sales opportunities and provide suitable product/service options to help drive revenue growth. Maintain accurate ticketing documentation, logs, systems, and reports, and assist with BSP-related admin (ADA/ADM/ACM and refunds) and group booking sales.
Location: Helsinki
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide professional and timely support to travel agents via email across Emirates products and services, including bookings, ticketing, reservations, protection policies, and fare rules.
  • •Identify sales opportunities and promote Emirates products and services to trade partners while maintaining a consistently high service standard.
  • •Support Emirates revenue growth by offering suitable product and service options and recommending process/customer service improvements.
  • •Stay current on Emirates Group news, product developments, policies, and commercial updates to ensure accurate information to agents and compliance with standards.
  • •Handle back-office administrative activities, including BSP-related matters (ADA, ADM, ACM, refunds), ticket documentation, and maintaining logs/systems/reports.

Pay and Benefits

Perks:Travel AllowanceHotel RatesDiscounted TicketsCard Privileges

Key Requirements

  • •Minimum two years’ experience in the airline, travel trade, or a related customer service and sales environment.
  • •Strong knowledge of airline reservations and ticketing processes, including fares, fare rules, and ticketing procedures.
  • •Experience with contact centre, airline, or travel industry procedures.
  • •Excellent customer service and sales orientation, with the ability to identify and develop sales opportunities.
  • •Strong organisational skills and attention to detail, including PC skills (Microsoft Word, Excel, Outlook) and communication in Finnish and English.
Experience:2+ yearsAirlineTravel tradeCustomer serviceSales
Education:High School
Skills:Customer serviceSales orientationOrganizational skillsAttention to detailCommunication
Languages:FinnishEnglish
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft OutlookEmailAirline reservationsTicketingBSPADAADMACM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn