Customer Service Agent Part Time (Pittsburgh, PA, US)

American Airlines Group
Pittsburgh
Workplace: OnsitePart timeUSD 20.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professionalism","Attention to detail","Ability to follow procedures","Attendance"]

Provide courteous, efficient, friendly customer service at the airport for American Airlines. Handle passenger ticketing tasks like issuing, reissuing, refunds, reservations, and rebooking during irregular operations. Support check-in, seat assignments, upgrades, boarding announcements, baggage processing, and international document verification. Assist customers with special assistance, unaccompanied minors, and emergency/security situations. Complete required trainings, follow DOT/FAA/TSA regulations, and maintain regular on-site attendance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
3 days ago

Customer Service Agent Part Time (Pittsburgh, PA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide courteous, efficient, friendly customer service at the airport for American Airlines. Handle passenger ticketing tasks like issuing, reissuing, refunds, reservations, and rebooking during irregular operations. Support check-in, seat assignments, upgrades, boarding announcements, baggage processing, and international document verification. Assist customers with special assistance, unaccompanied minors, and emergency/security situations. Complete required trainings, follow DOT/FAA/TSA regulations, and maintain regular on-site attendance.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Issue, reissue, and refund passenger tickets; book, ticket, and confirm flight reservations.
  • •Rebook passengers during oversold flights and irregular operations; perform check-in, seat assignments, upgrades, and related corrections.
  • •Handle vouchers and coordinate passenger hotel accommodations, meals, and transportation.
  • •Support boarding activities including boarding pass verification, gate announcements, jetways/bridges operations, and flight close-out procedures.
  • •Process baggage and customer support tasks including check/tag, kiosk transactions, special assistance, and international document checks.

Pay and Benefits

Salary: USD 20.23 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be authorized to work in the U.S.
  • •Bilingual language skills required in some locations.
  • •Applicable valid driver’s license as required by local authorities.
  • •Complete required FAA criminal background checks and pre-employment drug screen/background check/fingerprinting for airport security access (SIDA), if applicable.
Education:High School
Skills:Customer serviceProfessionalismAttention to detailAbility to follow proceduresAttendance
Tech Stack:Sabre

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:SIDA

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn