Motorola Solutions

4 days ago

Location Services Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Support Motorola Solutions’ 911 Location Services Customer Support team by diagnosing and resolving complex equipment and software issues. Perform IT analysis, evaluation, testing, debugging, and implementation, including work on networking and Active Directory environments. Reproduce and troubleshoot problems from help desk tickets, test APIs, and provide customer installation and training. Track and escalate reliability or design bugs, and develop diagnostic procedures and tools for product support teams.

Location: Illinois, Virginia, Texas, Florida, Colorado

Workplace: Remote

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Perform IT functions including analysis, evaluation, testing, debugging, and implementation of applications programs.
•Analyze operating systems, database, and utilities software and plan system solution analysis.
•Provide technical support to field engineers, technicians, and product support personnel diagnosing and debugging computer systems.
•Respond when first-line product support cannot isolate or fix issues in malfunctioning equipment or software.
•Take help desk tickets, reproduce issues in the lab, research and correlate problems to reported vulnerabilities and stack traces, and create diagnostic tests/tools/workarounds.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 95,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•High School diploma, Bachelor's degree plus 2+ years of IT experience, or 5+ years with a technical diploma.
•2+ years of experience working in a technical and IT environment.
•Experience with networking, Active Directory, SQL Server, and Esri ArcGIS Pro.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Experience with SCRUM/Agile methodologies and ability to use scripting toolsets.

Experience:2+ years

Education:High School

Skills:TroubleshootingProblem-solvingDebuggingTechnical support

Tech Stack:Active DirectorySQL ServerEsri ArcGIS ProHTTPRESTFTPSFTPPostmanAPIsWindows Event LogSCRUMAgileScripting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

4 days ago

Location Services Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Illinois, Virginia, Texas, Florida, Colorado

Workplace: Remote

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Perform IT functions including analysis, evaluation, testing, debugging, and implementation of applications programs.
•Analyze operating systems, database, and utilities software and plan system solution analysis.
•Provide technical support to field engineers, technicians, and product support personnel diagnosing and debugging computer systems.
•Respond when first-line product support cannot isolate or fix issues in malfunctioning equipment or software.
•Take help desk tickets, reproduce issues in the lab, research and correlate problems to reported vulnerabilities and stack traces, and create diagnostic tests/tools/workarounds.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 95,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•High School diploma, Bachelor's degree plus 2+ years of IT experience, or 5+ years with a technical diploma.
•2+ years of experience working in a technical and IT environment.
•Experience with networking, Active Directory, SQL Server, and Esri ArcGIS Pro.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Experience with SCRUM/Agile methodologies and ability to use scripting toolsets.

Experience:2+ years

Education:High School

Skills:TroubleshootingProblem-solvingDebuggingTechnical support

Tech Stack:Active DirectorySQL ServerEsri ArcGIS ProHTTPRESTFTPSFTPPostmanAPIsWindows Event LogSCRUMAgileScripting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn