Senior Analyst - Credit Control

Diageo
Shanghai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3-6 yearsEducation: bachelorsSkills: ["Customer focus","Ownership","Results orientation","Communication","Collaboration"]

Manage the Order-to-Cash process by proactively driving cash collection and overseeing customer credit risk. You’ll maintain accurate customer ledger information, resolve customer queries and deductions through internal query management, and support cash forecasting, payment proposal validation, and bad-debt reviews. Partner with sales and finance stakeholders to improve dispute resolution and compliance with CARM, Sarbanes-Oxley and internal controls, while continuously addressing recurring issues.

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Diageo
Diageo
2 days ago

Senior Analyst - Credit Control

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Manage the Order-to-Cash process by proactively driving cash collection and overseeing customer credit risk. You’ll maintain accurate customer ledger information, resolve customer queries and deductions through internal query management, and support cash forecasting, payment proposal validation, and bad-debt reviews. Partner with sales and finance stakeholders to improve dispute resolution and compliance with CARM, Sarbanes-Oxley and internal controls, while continuously addressing recurring issues.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Deliver a standardized, efficient, customer-focused Order-to-Cash service by managing cash collection and credit risk.
  • •Build relationships and lead regular communications with customers and internal stakeholders to review account status and recurring issues.
  • •Maintain accurate customer ledger and manage overdue invoices, rejected/unidentified deductions, and reason codes.
  • •Own and resolve customer queries by ensuring Internal Query Management tickets are raised, managed, and resolved within timelines.
  • •Support cash forecasting and financial control activities, including payment proposal validation and bad debts/provisions/write-offs reviews, and drive continuous improvement on recurring issues.

Key Requirements

  • •Bachelor’s degree in finance, accounting, business administration, commerce, or related discipline (preferred).
  • •3 to 6 years of relevant experience in credit controls, cash applications, order-to-cash processes, and customer credit management.
  • •Strong analytical, problem-solving, and prioritization skills to manage overdue items and competing priorities.
  • •Good written and verbal communication skills in English and strong local language capability.
  • •Experience with ERP systems—SAP (S/4HANA)—and customer account management tools, plus Microsoft Office applications (preferred).
Experience:3-6 yearsOrder-to-cashCredit managementCash applications
Education:Bachelor's
Skills:Customer focusOwnershipResults orientationCommunicationCollaboration
Languages:English
Tech Stack:SAP (S4 Hana)ERP systemsCustomer account management toolsMicrosoft Office

Company Brief

Diageo
Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn