Algolia

4 weeks ago

Senior Customer Success Manager - German speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Senior Customer Success Manager focused on German-speaking accounts, driving adoption, value realization, and retention within a SaaS platform. You will collaborate with Account Executives and Solutions Architects to guide technical projects, train users, and identify expansion opportunities while acting as the voice of the customer.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth
•Lead the enablement of our users by conducting product trainings
•Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
•Provide regular, proactive recommendations to optimise the use of our platform
•Maximise the adoption of our product features in order to maximise the value driven by our product

Pay and Benefits

Salary: EUR 80,000 - 111,000 annually

Key Requirements

•2-3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
•Fluency in English, French and German
•Experience working with a portfolio of accounts, supporting a highly technical product
•Demonstrated ability to establish relationships, credibility, present, and communicate effectively at all levels of an organisation
•Ability to set priorities, drive decisions and get closure on recommendations and issues

Experience:2-3 yearsSaaSCustomer successAccount managementDigital consultancyProject management

Skills:CommunicationRelationship managementPresentationTime managementProblem-solving

Languages:EnglishFrenchGerman

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Algolia

4 weeks ago

Senior Customer Success Manager - German speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth
•Lead the enablement of our users by conducting product trainings
•Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
•Provide regular, proactive recommendations to optimise the use of our platform
•Maximise the adoption of our product features in order to maximise the value driven by our product

Pay and Benefits

Salary: EUR 80,000 - 111,000 annually

Key Requirements

•2-3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
•Fluency in English, French and German
•Experience working with a portfolio of accounts, supporting a highly technical product
•Demonstrated ability to establish relationships, credibility, present, and communicate effectively at all levels of an organisation
•Ability to set priorities, drive decisions and get closure on recommendations and issues

Experience:2-3 yearsSaaSCustomer successAccount managementDigital consultancyProject management

Skills:CommunicationRelationship managementPresentationTime managementProblem-solving

Languages:EnglishFrenchGerman

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn