Service Lead-Southdale Center

Burberry
United States
Workplace: OnsiteFull timeUSD 23 - 25 hourlyFunction: Administration & Executive AssistanceSkills: ["Coaching","Customer service","Performance management","Communication"]

Lead daily floor supervision for a customer- and service-focused retail team, coaching sales associates in real time to deliver the Burberry Experience and drive sales goal attainment. Manage customer flow, ensure every client is fully serviced, and partner across specialists, stock associates, and operations to meet KPIs. Resolve escalations, support store opening/closing activities, and use digital tools to extend the in-store experience when face-to-face support isn’t possible.

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Burberry
Burberry
14 hours ago

Service Lead-Southdale Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily floor supervision for a customer- and service-focused retail team, coaching sales associates in real time to deliver the Burberry Experience and drive sales goal attainment. Manage customer flow, ensure every client is fully serviced, and partner across specialists, stock associates, and operations to meet KPIs. Resolve escalations, support store opening/closing activities, and use digital tools to extend the in-store experience when face-to-face support isn’t possible.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Partner with associates to improve selling skills, close sales, and achieve sales goals and KPIs.
  • •Lead and coach a high-performing customer-facing service team, including in-the-moment feedback after transactions.
  • •Manage customer flow to ensure clients are not left unattended and service standards are met.
  • •In absence of store management, process post-void transactions, authorize promotional discounts, and support store opening/closing activities.

Pay and Benefits

Salary: USD 23 - 25 hourly
Perks:CommissionAnnual Bonus

Key Requirements

  • •Advanced knowledge of POS systems.
  • •Comfort using digital tools, including Apple mobile devices.
  • •1–2 years of supervisory or management experience in retail sales.
  • •Ability to coach associates in the moment and after transactions to improve performance and follow-through.
  • •Thorough understanding of company policies, procedures, and enforcing operational guidelines.
Experience:RetailSales
Skills:CoachingCustomer servicePerformance managementCommunication
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn