Cartesia

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Technical Account Manager role owning enterprise post-sale technical relationships from pre-go-live scoping to post-launch expansion. You’ll drive go-lives, triage and route issues, coordinate cross-functional teams, and translate customer needs into actionable internal docs, all while growing account health and usage in a high-growth AI-focused company.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
•Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
•Independently triage customer technical issues — distinguishing product bugs, integration failures, and customer-side misconfigurations — and route to the right internal owner on the first try.
•Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
•Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.

Pay and Benefits

Salary: USD 240,000 - 280,000 annually

Perks:Health InsuranceDentalVision401kRelocation

Key Requirements

•6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
•Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
•Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
•Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once
•Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution

Experience:6+ yearsEnterpriseB2b

Skills:CommunicationProblem-solvingStakeholder managementLeadershipProject management

Tech Stack:APIAI

Company Brief

Cartesia

Builds real-time multimodal and voice AI (Sonic) that generates expressive, low-latency speech for conversational agents and on-device experiences, serving developers and enterprises with APIs and SDKs.

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor

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Cartesia

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
•Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
•Independently triage customer technical issues — distinguishing product bugs, integration failures, and customer-side misconfigurations — and route to the right internal owner on the first try.
•Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
•Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.

Pay and Benefits

Salary: USD 240,000 - 280,000 annually

Perks:Health InsuranceDentalVision401kRelocation

Key Requirements

•6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
•Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
•Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
•Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once
•Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution

Experience:6+ yearsEnterpriseB2b

Skills:CommunicationProblem-solvingStakeholder managementLeadershipProject management

Tech Stack:APIAI

Company Brief

Cartesia

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor