Technical Account Manager

Cartesia
San Francisco
Workplace: OnsiteFull timeUSD 240,000 - 280,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Problem-solving","Stakeholder management","Leadership","Project management"]

Technical Account Manager role owning enterprise post-sale technical relationships from pre-go-live scoping to post-launch expansion. You’ll drive go-lives, triage and route issues, coordinate cross-functional teams, and translate customer needs into actionable internal docs, all while growing account health and usage in a high-growth AI-focused company.

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FursaFursa
Cartesia
Cartesia
5 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Technical Account Manager role owning enterprise post-sale technical relationships from pre-go-live scoping to post-launch expansion. You’ll drive go-lives, triage and route issues, coordinate cross-functional teams, and translate customer needs into actionable internal docs, all while growing account health and usage in a high-growth AI-focused company.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the full post-sale technical relationship for a book of enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion.
  • •Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end.
  • •Independently triage customer technical issues — distinguishing product bugs, integration failures, and customer-side misconfigurations — and route to the right internal owner on the first try.
  • •Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet.
  • •Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs, not vague Slack threads.

Pay and Benefits

Salary: USD 240,000 - 280,000 annually
Perks:Health InsuranceDentalVision401kRelocation

Key Requirements

  • •6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
  • •Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
  • •Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
  • •Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once
  • •Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
Experience:6+ yearsEnterpriseB2b
Skills:CommunicationProblem-solvingStakeholder managementLeadershipProject management
Tech Stack:APIAI

Company Brief

Cartesia
Builds real-time multimodal and voice AI (Sonic) that generates expressive, low-latency speech for conversational agents and on-device experiences, serving developers and enterprises with APIs and SDKs.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
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