VP – Customer Experience and Conduct Audit (UAE National ONLY)

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Communication","Analytical thinking","Organization","Collaboration"]

Lead and execute enterprise audit engagements focused on Customer Experience and conduct, identifying and resolving risks through measurement, quantification, and recommended methodology/process changes aligned with best practices. Maintain awareness of risk culture across designated domains, assess digital risks and controls, and deliver end-to-end audits with reasonable assurance. Partner with cross-functional Internal Audit teams, provide advisory support on product development and process re-engineering, and issue accurate, prioritized reports to senior leadership.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mashreq
Mashreq
7 months ago

VP – Customer Experience and Conduct Audit (UAE National ONLY)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Lead and execute enterprise audit engagements focused on Customer Experience and conduct, identifying and resolving risks through measurement, quantification, and recommended methodology/process changes aligned with best practices. Maintain awareness of risk culture across designated domains, assess digital risks and controls, and deliver end-to-end audits with reasonable assurance. Partner with cross-functional Internal Audit teams, provide advisory support on product development and process re-engineering, and issue accurate, prioritized reports to senior leadership.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Identify and provide resolutions to risks by measuring and quantifying risks and recommending methodology/process changes to improve effectiveness and efficiency.
  • •Maintain enterprise-wide awareness of risk culture across Mashreq for assigned domains, including existing and emerging risks.
  • •Lead, plan, execute, and participate in comprehensive and complex audit engagements to identify end-to-end composite risks and provide reasonable assurance.
  • •Deliver enhanced audit focus on Customer Experience and other designated domains through dedicated and thematic, end-to-end integrated engagements.
  • •Issue prioritized audit reports to senior management and support IAG leadership in strategic priorities and assurance/advice on emerging risks.

Key Requirements

  • •Bachelor's degree in a relevant business domain with additional audit qualifications (e.g., CIA).
  • •Up to 10 years of internal audit and/or banking experience with increasing responsibility in a banking environment.
  • •Proven high-caliber track record with specialized knowledge of various risks and their implications.
  • •Team leadership qualities and excellent oral and written communication skills.
  • •Self-starter with strong analytical, organization, and result/business-oriented thinking.
Experience:BankingInternal audit
Education:Bachelor's in relevant business domain
Skills:LeadershipCommunicationAnalytical thinkingOrganizationCollaboration
Certifications:CIA

Eligibility

Nationality:UAE National

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor