Manager - CRM (ARE, AE)

EDGE Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Stakeholder management","Analytical skills","Leadership"]

Lead the strategy, governance, and continuous improvement of the Microsoft Dynamics 365 CRM platform to transform the lead-to-cash sales process. Drive automation and enhancements across leads, opportunities, proposals, contracts, and sales orders while ensuring data integrity and reporting accuracy. Build executive dashboards, forecasts, and pipeline analytics, partner with business and leadership teams on system solutions, and coordinate with IT and Microsoft partners for integrations and enhancements.

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EDGE Group
EDGE Group
1 day ago

Manager - CRM (ARE, AE)

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the strategy, governance, and continuous improvement of the Microsoft Dynamics 365 CRM platform to transform the lead-to-cash sales process. Drive automation and enhancements across leads, opportunities, proposals, contracts, and sales orders while ensuring data integrity and reporting accuracy. Build executive dashboards, forecasts, and pipeline analytics, partner with business and leadership teams on system solutions, and coordinate with IT and Microsoft partners for integrations and enhancements.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the CRM team while defining and executing the CRM roadmap.
  • •Drive automation and process improvements across leads, opportunities, proposals, contracts, and sales orders.
  • •Establish CRM governance standards to ensure data integrity and reporting accuracy.
  • •Partner with business stakeholders to translate needs into CRM system solutions.
  • •Deliver executive dashboards, sales forecasts, and pipeline analytics; coordinate with IT and Microsoft partners for enhancements and integrations.

Key Requirements

  • •5+ years of experience in CRM management, sales operations, or business systems.
  • •Strong functional expertise in Microsoft Dynamics 365.
  • •Knowledge of the end-to-end sales lifecycle from lead generation to contract execution.
  • •Experience driving process automation, data governance, and CRM optimization initiatives.
  • •Excellent stakeholder management, analytical, and leadership skills.
Experience:5+ yearsCRM managementSales operationsLead-to-cash
Skills:Stakeholder managementAnalytical skillsLeadership
Tech Stack:Microsoft Dynamics 365CRMSales pipeline analyticsExecutive dashboards

Company Brief

EDGE Group
EDGE Group PJSC is an Abu Dhabi–based advanced technology and defence conglomerate (launched Nov 2019) developing autonomous systems, electronic warfare, precision weapons, cyber and naval/aerospace solutions for military and dual-use markets.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.6
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