Copy of Knowledge and Help Center Manager - Argentina

WeTravel
Argentina
Workplace: RemoteFull timeUSD 27,000 - 31,000 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 4+ yearsSkills: ["Strategic content thinking","Cross-functional collaboration","Technical writing","Prioritization","Stakeholder communication"]

Own the evolution of a scalable, searchable Intercom Help Center that serves as an AI-powered product education engine for travel organizers. Translate product launches into clear documentation, structured FAQs, and question-based content while optimizing AI-driven self-service tools (including Fin AI). Collaborate with Product, Marketing, Sales, and Support, run recurring launch syncs, manage Spanish localization, and use ticket/search analytics to close content gaps before they become support volume.

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FursaFursa
WeTravel
WeTravel
3 days ago

Copy of Knowledge and Help Center Manager - Argentina

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Last checked: 52 minutes agoStatus: Live

Job Summary

Own the evolution of a scalable, searchable Intercom Help Center that serves as an AI-powered product education engine for travel organizers. Translate product launches into clear documentation, structured FAQs, and question-based content while optimizing AI-driven self-service tools (including Fin AI). Collaborate with Product, Marketing, Sales, and Support, run recurring launch syncs, manage Spanish localization, and use ticket/search analytics to close content gaps before they become support volume.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Own the Help Center structure, strategy, and content quality, making it scalable, searchable, and high-impact for user education.
  • •Translate feature launches into clear, user-friendly documentation, including FAQs tied to product releases and improved searchability/tagging.
  • •Collaborate with Product, Product Marketing, Sales, and Support, running recurring syncs to align on updates and where guidance lives.
  • •Maintain product explainer videos (scripting, recording, embedding) and manage roughly 3–5 videos per month.
  • •Partner with the automation team to keep Fin AI accurate, and use ticket data and search analytics to close content gaps before they become support volume.

Pay and Benefits

Salary: USD 27,000 - 31,000 annually
Perks:Paid LeaveParental LeaveVolunteer Days

Key Requirements

  • •4-7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education in a SaaS/fintech/marketplace or high-growth startup environment.
  • •Fluency in written and spoken English (native or near-native) and professional fluency in Spanish (additional languages a plus).
  • •Proven experience owning and scaling a Help Center using Intercom, Zendesk, or similar platforms.
  • •Strong technical writing skills to document complex product workflows, payments logic, and system behaviors.
  • •Experience analyzing support tickets, search queries, and usage data to inform content strategy and prioritize Help Center updates.
Experience:4+ yearsSaaSFintechMarketplaceHigh-growth startup
Skills:Strategic content thinkingCross-functional collaborationTechnical writingPrioritizationStakeholder communication
Languages:EnglishSpanish
Tech Stack:IntercomZendeskFin AILLM-aware formattingSemantic structuringSEOAEOAI-powered support tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn