HR Shared Services Co-ordinator

Invesco
Ontario
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: high_schoolSkills: ["Communication","Attention to detail","Organization","Time management","Problem-solving"]

Manage HR shared service requests for employee and manager inquiries across multiple countries, triaging issues through employee portals and escalating specialised queries. Support HR operations by processing Workday and ServiceNow transactions for changes, new hires, and terminations, maintaining accurate personnel records, and resolving data audit issues. Partner with the regional HR team and Digital HR to provide reporting, administrative HR support, and regulated-role background check support.

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FursaFursa
Invesco
Invesco
1 day ago

HR Shared Services Co-ordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage HR shared service requests for employee and manager inquiries across multiple countries, triaging issues through employee portals and escalating specialised queries. Support HR operations by processing Workday and ServiceNow transactions for changes, new hires, and terminations, maintaining accurate personnel records, and resolving data audit issues. Partner with the regional HR team and Digital HR to provide reporting, administrative HR support, and regulated-role background check support.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Serve as first point of contact/triage for employee and manager inquiries through myConnect, resolving when possible or routing/escalating to the right HR team.
  • •Process and approve HR system transactions in Workday and ServiceNow, including employee changes, new hires, and terminations.
  • •Own and maintain HR data and processes by addressing data audit issues and supporting process improvements for HR data management.
  • •Coordinate administrative support for administrative and routine payroll, compensation, and benefits questions/issues for assigned client groups.
  • •Maintain employee records and files in line with regulatory requirements, prepare internal reports, and support regulated-role background checks and ongoing training records.

Pay and Benefits

Perks:Health InsuranceAnnual LeavePensionIncome ProtectionVolunteering DaysParental LeaveLife InsuranceWellness Stipend

Key Requirements

  • •Direct related HR experience in a customer/client-focused role.
  • •Proficiency with Microsoft Outlook and advanced skills in Word, Excel and PowerPoint.
  • •Proven skills in Workday or equivalent HR systems.
  • •Strong communication and attention to detail, with flexibility to listen and learn.
  • •A Level standard education (or equivalent) and direct related HR experience in a client-focused environment.
Education:High School
Skills:CommunicationAttention to detailOrganizationTime managementProblem-solving
Tech Stack:WorkdayServiceNowMyConnectMicrosoft OutlookWordExcelPowerPoint

Company Brief

Invesco
Global investment management firm offering mutual funds, ETFs, retirement solutions, and institutional asset management services. Serves individual investors, financial advisors, and institutions across public and alternative markets.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 1935
WebsiteLinkedIn