Technical Support Engineer

Emerson
Austin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership"]

Provide advanced technical support to aerospace and defense enterprise customers by resolving complex issues across USRP hardware and Open Source UHD software for SDR applications. Act as a globally recognized advisor and escalation owner, partner with Sales on support strategy, and collaborate with R&D to manage critical escalations and improve products, platform readiness, and knowledge base for self-service resolution.

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Emerson
Emerson
3 days ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide advanced technical support to aerospace and defense enterprise customers by resolving complex issues across USRP hardware and Open Source UHD software for SDR applications. Act as a globally recognized advisor and escalation owner, partner with Sales on support strategy, and collaborate with R&D to manage critical escalations and improve products, platform readiness, and knowledge base for self-service resolution.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve technical issues for Enterprise and Strategic customer tiers, focusing on USRP hardware and Open Source UHD software for SDR applications.
  • •Own and drive escalations for USRP/SDR-related platform and systems issues, coordinating with R&D and R&D Support Coordinators/Developers.
  • •Partner with Sales to recommend support strategy for targeted accounts and provide technical insights into customer SDR applications.
  • •Deliver advanced training to internal teams and customers on NI products, and educate other TSEs through customized training.
  • •Capture and document knowledge/processes using KCS, validate technical accuracy in content, and provide product improvement feedback to R&D.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveEmployee Assistance

Key Requirements

  • •Be willing to work with aerospace and defense customers; sponsorship is not provided now or in the future.
  • •Bachelor of Engineering or Computer Science (preferred Electrical Engineering or Computer Engineering).
  • •5+ years of work experience in a customer-facing technical role (or relevant industry experience).
  • •Experience owning and advocating for customer issues with quick troubleshooting and internal escalation when needed.
  • •Advanced knowledge of RF, USRP, or SDR, plus availability to travel up to 20%.
Experience:5+ years
Education:Bachelor's in Electrical Engineering or Computer Engineering
Skills:CommunicationProblem-solvingLeadership
Certifications:CLACTDCTACLED
Tech Stack:NIUSRPOpen Source UHDUHDSDRRF

Eligibility

Visa:EF-1H-1H-2L-1BJTNOPTCPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn