Support Engineer (EMEA)

Supabase
EMEA
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Triaging","Problem-solving"]

Provide timely, world-class support to developers using Supabase across billing, optimization, implementation, and guidance questions. Triage support cases by routing users to documentation, code examples, and internal experts, and monitor GitHub Issues and Discussions. Reproduce and debug reported problems, create test cases, and improve test coverage when possible. Partner with globally distributed teams to reduce time-to-fix and identify internal tooling that improves support efficiency.

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FursaFursa
Supabase
Supabase
1 year ago

Support Engineer (EMEA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide timely, world-class support to developers using Supabase across billing, optimization, implementation, and guidance questions. Triage support cases by routing users to documentation, code examples, and internal experts, and monitor GitHub Issues and Discussions. Reproduce and debug reported problems, create test cases, and improve test coverage when possible. Partner with globally distributed teams to reduce time-to-fix and identify internal tooling that improves support efficiency.
Location: EMEA
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide initial and timely responses to support cases across billing, pre-sales, optimization, and implementation questions.
  • •Triage support cases by directing users to prior answers, code examples, documentation, or escalating to the right technical or business team.
  • •Monitor feedback channels including GitHub Issues and Discussions.
  • •Identify internal tooling opportunities to improve support efficiency.
  • •Reproduce issues, create test cases, and improve test coverage when experienced with testing.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEsopTech AllowanceCo-working AllowanceAnnual Off-sitesEducation Allowance

Key Requirements

  • •3+ years of experience providing developer support to technical customers.
  • •Proficiency in SQL, ideally PostgreSQL, including complex query work; database administration experience is a plus.
  • •Excellent communication skills with fluency in English.
  • •Comfort using Linux/Unix and the command line.
  • •Experience using GitHub Issues and Discussions.
Experience:3+ yearsDeveloper support
Skills:CommunicationTriagingProblem-solving
Languages:English
Tech Stack:SQLPostgreSQLLinuxUnixCommand lineGitHub IssuesGitHub DiscussionsReactVueSvelteNode.js

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn