Customer Experience Associate

Verse Medical
United States
Workplace: RemoteFull timeUSD 60,000 - 68,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Attention to detail","Multitasking","Problem-solving","Proactive mindset"]

Support clinics using Verse Medical’s platform, handling inbound inquiries via phone, email, and chat. Troubleshoot ordering and documentation needs, provide guidance on product selection and substitutions, and coordinate with Ops, Billing, and CSM teams to resolve escalations. Maintain accurate ticket documentation in Kustomer and contribute to knowledge base and SOP updates. Act as an advocate for clinics and patients with clear, high-empathy communication.

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FursaFursa
Verse Medical
Verse Medical
2 days ago

Customer Experience Associate

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support clinics using Verse Medical’s platform, handling inbound inquiries via phone, email, and chat. Troubleshoot ordering and documentation needs, provide guidance on product selection and substitutions, and coordinate with Ops, Billing, and CSM teams to resolve escalations. Maintain accurate ticket documentation in Kustomer and contribute to knowledge base and SOP updates. Act as an advocate for clinics and patients with clear, high-empathy communication.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound clinic inquiries via phone, email, and chat.
  • •Troubleshoot order issues, product questions, shipping updates, and documentation needs.
  • •Coordinate with Ops, Billing, and CSM teams to resolve escalations with clear follow-up.
  • •Assist clinics with product selection, substitutions, and ordering guidance, including documentation collection and order processing.
  • •Maintain accurate ticket documentation in Kustomer and contribute to knowledge base updates and SOPs.

Pay and Benefits

Salary: USD 60,000 - 68,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •1–3 years of experience in customer support, healthcare operations, or a similar fast-paced environment.
  • •Strong written and verbal communication skills.
  • •High attention to detail and ability to manage multiple tasks simultaneously.
  • •Comfort working in systems like G-Suite, Slack, and Kustomer/Zendesk.
  • •Proactive, solution-oriented mindset.
Experience:1-3 yearsHealthcareCustomer supportSaaS
Skills:CommunicationAttention to detailMultitaskingProblem-solvingProactive mindset
Tech Stack:KustomerZendeskG-SuiteSlack

Company Brief

Verse Medical
Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.
Industry: Medical Devices
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