Sr. Manager Ecom Post Order Operations EM

Adidas
Gurugram
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Ownership","Cross-functional influence","Problem-solving","Analytical thinking","Communication"]

Lead end-to-end eCommerce post-order operations across Emerging Markets, owning order fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund governance. Establish operational standards, SLAs, and performance routines, drive OTIF and delivery reliability improvements, and ensure peak readiness. Identify and launch new delivery and fulfillment capabilities, act as regional SME for system/carrier enhancements, manage cross-functional governance, and lead a high-performing post-order team.

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Adidas
Adidas
13 hours ago

Sr. Manager Ecom Post Order Operations EM

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead end-to-end eCommerce post-order operations across Emerging Markets, owning order fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund governance. Establish operational standards, SLAs, and performance routines, drive OTIF and delivery reliability improvements, and ensure peak readiness. Identify and launch new delivery and fulfillment capabilities, act as regional SME for system/carrier enhancements, manage cross-functional governance, and lead a high-performing post-order team.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end post-order operations across Emerging Markets, covering fulfillment, delivery, tracking, exceptions, cancellations, returns, reverse logistics, and refund governance.
  • •Set operational standards, SLAs, governance mechanisms, and performance routines to ensure reliable outbound and inbound workflows.
  • •Continuously monitor performance metrics (e.g., OTIF delivery, delivery reliability, cancellations, exceptions, returns, refund turnaround) and drive root-cause corrective actions.
  • •Identify, plan, and enable new delivery and fulfillment capabilities, acting as regional SME for system and carrier/carrier-partner integrations.
  • •Lead, mentor, and develop the Post-Order Operations team, establishing objectives and shared accountability during high-volume trading and peak events.

Key Requirements

  • •10+ years overall experience, including 7+ years in eCommerce or Supply Chain Management with a focus on eCommerce fulfillment.
  • •Experience delivering carrier/delivery service integrations and fulfillment capability rollouts.
  • •Extensive experience with Microsoft Excel, Order Management Systems (OMS), Warehouse Management Systems (WMS), and Transportation Management Systems (TMS).
  • •Proven ability to drive process optimization, workflow automation, and technology-enabled operational transformation.
  • •University degree in Business Administration, Supply Chain, Logistics, Information Technology, Engineering, or equivalent practical experience.
Experience:10+ yearsE-commerceSupply chainLogisticsReverse logistics
Education:Bachelor's
Skills:OwnershipCross-functional influenceProblem-solvingAnalytical thinkingCommunication
Tech Stack:OmniHubKibanaMicrosoft ExcelOrder Management Systems (OMS)Warehouse Management Systems (WMS)Transportation Management Systems (TMS)AI

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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