Premium Support Specialist, Weekend Coverage

Provide high-touch, technically fluent weekend support as part of a fixed Thu–Mon or Fri–Tue schedule with weekend coverage. Own high-severity, technically complex issues for enterprise and major accounts—triaging, investigating, and coordinating across Support, Customer Success, Engineering, Product, and Security. Maintain deep account context, deliver clear incident communications, participate in incident response workflows, and document root causes and preventative actions to improve reliability and customer experience.