Customer Success Account Manager

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Negotiation","Relationship-building","Executive communication","Strategic thinking","Cross-functional collaboration"]

Own and grow a portfolio of enterprise accounts by preventing churn, driving value realization, and supporting strategic renewals. Serve as the trusted advisor, maintain regular customer engagement (virtual and in person), and lead Executive Business Reviews. Build win/win negotiation strategies, develop mitigation plans, forecast renewal risk on a rolling basis, and identify expansion opportunities. Partner cross-functionally (Sales, Partners, Product, RevOps, Legal, Marketing) and use Gainsight and Gong to plan and gain renewal readiness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
22 hours ago

Customer Success Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise accounts by preventing churn, driving value realization, and supporting strategic renewals. Serve as the trusted advisor, maintain regular customer engagement (virtual and in person), and lead Executive Business Reviews. Build win/win negotiation strategies, develop mitigation plans, forecast renewal risk on a rolling basis, and identify expansion opportunities. Partner cross-functionally (Sales, Partners, Product, RevOps, Legal, Marketing) and use Gainsight and Gong to plan and gain renewal readiness.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Prevent churn and drive customer loyalty through early engagement and continuous value realization.
  • •Maintain a 9-month rolling forecast and communicate renewal and consumption risk to stakeholders.
  • •Develop and execute mitigation plans to support renewal success.
  • •Serve as the main point of contact for escalations and ensure swift resolution while protecting customer trust.
  • •Identify and drive expansion opportunities and lead win/win negotiation strategies for strategic renewals.

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, Renewal Management, or Sales within a SaaS environment.
  • •Proven track record achieving retention, renewal, and expansion goals.
  • •Experience managing complex, multi-stakeholder customer relationships.
  • •Bachelor's degree or equivalent work experience.
  • •Fluency in English and Spanish, with strong negotiation, relationship-building, and executive communication skills.
Experience:5+ yearsSaaS
Education:Bachelor's
Skills:NegotiationRelationship-buildingExecutive communicationStrategic thinkingCross-functional collaboration
Languages:EnglishSpanish
Tech Stack:GainsightGongCRM

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor