Staff Product Manager, Affirm Bank

Affirm
Canada
Workplace: RemoteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Collaboration","Problem-solving","Stakeholder management"]

Senior Product Manager for Affirm’s Consumer Servicing team, leading the refunds and disputes platform across products. Owns customer-facing flows and internal tooling, partnering with Engineering, Analytics, Ops, Legal, and Risk to drive AI/ML-powered automation, scale processes, and improve customer experience in a regulated payments environment. Focus on strategy, roadmap, and measurable impact at scale.

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Affirm
Affirm
5 months ago

Staff Product Manager, Affirm Bank

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Product Manager for Affirm’s Consumer Servicing team, leading the refunds and disputes platform across products. Owns customer-facing flows and internal tooling, partnering with Engineering, Analytics, Ops, Legal, and Risk to drive AI/ML-powered automation, scale processes, and improve customer experience in a regulated payments environment. Focus on strategy, roadmap, and measurable impact at scale.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Deeply understand customers and agents through research, data, and iterative development.
  • •Champion operational excellence by collaborating with Servicing and Operations to streamline workflows and boost productivity.
  • •Design for scale with AI and automation, evaluating build-vs-buy options for AI tooling that enhances experiences.
  • •Drive a thoughtful roadmap, prioritizing opportunities and guiding execution from concept to launch.
  • •Translate insights into strategy with market trends, competitive analysis, and frontline feedback.

Pay and Benefits

Perks:Health InsuranceEsppPaid Leave

Key Requirements

  • •5+ years of product management experience in financial services or other highly regulated environments
  • •Deep experience in the card payments ecosystem (fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
  • •Bachelor’s degree in a related field or equivalent practical experience
  • •Exceptional communication and storytelling skills, with the ability to distill complex problems and influence stakeholders from operators to executives
  • •Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations
Experience:5+ yearsFintechPaymentsCard paymentsFinancial services
Education:Bachelor's
Skills:CommunicationLeadershipCollaborationProblem-solvingStakeholder management
Languages:English
Tech Stack:AIMLAutomation

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn