Affirm

3 months ago

Staff Product Manager, Affirm Bank

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Product Manager for Affirm’s Consumer Servicing team, leading the refunds and disputes platform across products. Owns customer-facing flows and internal tooling, partnering with Engineering, Analytics, Ops, Legal, and Risk to drive AI/ML-powered automation, scale processes, and improve customer experience in a regulated payments environment. Focus on strategy, roadmap, and measurable impact at scale.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Deeply understand customers and agents through research, data, and iterative development.
•Champion operational excellence by collaborating with Servicing and Operations to streamline workflows and boost productivity.
•Design for scale with AI and automation, evaluating build-vs-buy options for AI tooling that enhances experiences.
•Drive a thoughtful roadmap, prioritizing opportunities and guiding execution from concept to launch.
•Translate insights into strategy with market trends, competitive analysis, and frontline feedback.

Pay and Benefits

Perks:Health InsuranceEsppPaid Leave

Key Requirements

•5+ years of product management experience in financial services or other highly regulated environments
•Deep experience in the card payments ecosystem (fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
•Bachelor’s degree in a related field or equivalent practical experience
•Exceptional communication and storytelling skills, with the ability to distill complex problems and influence stakeholders from operators to executives
•Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations

Experience:5+ yearsFintechPaymentsCard paymentsFinancial services

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationProblem-solvingStakeholder management

Languages:English

Tech Stack:AIMLAutomation

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

3 months ago

Staff Product Manager, Affirm Bank

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Deeply understand customers and agents through research, data, and iterative development.
•Champion operational excellence by collaborating with Servicing and Operations to streamline workflows and boost productivity.
•Design for scale with AI and automation, evaluating build-vs-buy options for AI tooling that enhances experiences.
•Drive a thoughtful roadmap, prioritizing opportunities and guiding execution from concept to launch.
•Translate insights into strategy with market trends, competitive analysis, and frontline feedback.

Pay and Benefits

Perks:Health InsuranceEsppPaid Leave

Key Requirements

•5+ years of product management experience in financial services or other highly regulated environments
•Deep experience in the card payments ecosystem (fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
•Bachelor’s degree in a related field or equivalent practical experience
•Exceptional communication and storytelling skills, with the ability to distill complex problems and influence stakeholders from operators to executives
•Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations

Experience:5+ yearsFintechPaymentsCard paymentsFinancial services

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationProblem-solvingStakeholder management

Languages:English

Tech Stack:AIMLAutomation

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn