Visa Direct Product & Client Solutions Manager

Visa
San Francisco
Workplace: OnsiteFull timeUSD 146,200 - 233,700 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Analytical thinking","Problem-solving","Organizational skills"]

Lead client onboarding excellence and scalable onboarding solutions for Visa Direct across the North America portfolio. Own onboarding governance, launch readiness, risk/issues escalation, and lifecycle operational handoffs, supported by onboarding KPIs and service-level reporting. Drive continuous improvement using automation and GenAI-enabled capabilities, incorporate Voice of Customer insights into product and solutioning teams, and support client discovery and solution design for technical sales efforts.

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FursaFursa
Visa
Visa
2 days ago

Visa Direct Product & Client Solutions Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead client onboarding excellence and scalable onboarding solutions for Visa Direct across the North America portfolio. Own onboarding governance, launch readiness, risk/issues escalation, and lifecycle operational handoffs, supported by onboarding KPIs and service-level reporting. Drive continuous improvement using automation and GenAI-enabled capabilities, incorporate Voice of Customer insights into product and solutioning teams, and support client discovery and solution design for technical sales efforts.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Drive onboarding excellence by developing standardized processes, playbooks, engagement models, and best practices across the Visa Direct ecosystem.
  • •Own onboarding governance, launch readiness, risk/issue escalation, and operational handoffs throughout the onboarding lifecycle.
  • •Track and measure implementation progress using onboarding KPIs, milestone tracking, readiness reviews, and reporting against service levels and quality standards.
  • •Identify onboarding bottlenecks and recommend process enhancements, leveraging automation and GenAI-enabled capabilities to improve efficiency and client experience.
  • •Serve as a Visa Direct onboarding subject matter expert and support solutioning activities such as client discovery, solution design, and technical sales efforts.
Travel: Low travel

Pay and Benefits

Salary: USD 146,200 - 233,700 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

  • •5+ years of relevant work experience with a Bachelors degree (or 2+ years with an advanced degree; or 0 years with a PhD).
  • •Experience in payments, fintech, financial services, or technology-driven onboarding/implementation with an understanding of payment ecosystems and transaction flows.
  • •Strong leadership and communication skills to collaborate cross-functionally and present complex topics to technical and non-technical stakeholders, including executive leaders.
  • •Experience leading complex initiatives across multiple stakeholders and dependencies.
  • •Proven ability to leverage AI, automation, and productivity tools to improve operational efficiency and onboarding/client outcomes.
Experience:5+ yearsPaymentsFintechFinancial servicesTechnology-driven onboardingImplementationAIAutomationReal-time money movementPlatform integrations
Education:Bachelor's
Skills:LeadershipCommunicationAnalytical thinkingProblem-solvingOrganizational skills
Tech Stack:MS OfficeExcelPowerPointVisioWordAPIGenAIAutomation

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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