Ciena

6 days ago

Senior Director, Customer Engagement Information Technology Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own the technology vision, roadmap, and delivery for end-to-end Sales, Service, Marketing, and Digital Commerce customer experiences. Partner with the VP of Global Customer Engagement to align investments to revenue, customer experience, and operational outcomes, leading a multidisciplinary team across Salesforce (Sales Cloud, Service Cloud, Experience Cloud), CPQ, digital commerce, and customer master/integration layers. Drive modernization, platform health (performance, security, compliance, scalability), AI-enabled workflows, and agile POD execution.

Location: Baltimore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Serve as the single-threaded technology leader for Global Customer Engagement and Marketing, building partnership with business stakeholders.
•Create and co-own the multi-year technology roadmap aligned to revenue, customer experience, and operational outcomes.
•Lead the vision, roadmap, health, and outcomes for Salesforce Sales Cloud/Service Cloud/Experience Cloud, CPQ, digital commerce, and integration layers connecting front office to ERP and supply chain.
•Drive simplification, standardization, and modernization to reduce customization, technical debt, and time-to-value while embedding AI, automation, and analytics into customer-facing workflows.
•Lead a portfolio of agile PODs and manage vendor and systems integrator relationships, ensuring delivery predictability, quality, cost, and scalability/security/compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityEmployee AssistancePaid HolidaysPaid Leave

Key Requirements

•10–15+ years of progressive IT leadership experience with deep expertise in enterprise CRM (Salesforce) ecosystems.
•Proven track record leading large-scale, multi-platform delivery across Sales, Service, Marketing, or Commerce.
•Strong experience with CPQ, lead-to-order, and customer lifecycle processes.
•Demonstrated success leading agile, product-based delivery models at scale.
•Experience managing managers, architects, and product owners.

Experience:10-15 years

Skills:Stakeholder managementExecutive communicationInfluenceOwnershipContinuous improvement

Certifications:Salesforce certifications

Tech Stack:SalesforceSales CloudService CloudExperience CloudCPQDigital commerceMarketing technology stackCustomer master dataERPAIAnalyticsAutomation

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn

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Ciena

6 days ago

Senior Director, Customer Engagement Information Technology Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Baltimore

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Serve as the single-threaded technology leader for Global Customer Engagement and Marketing, building partnership with business stakeholders.
•Create and co-own the multi-year technology roadmap aligned to revenue, customer experience, and operational outcomes.
•Lead the vision, roadmap, health, and outcomes for Salesforce Sales Cloud/Service Cloud/Experience Cloud, CPQ, digital commerce, and integration layers connecting front office to ERP and supply chain.
•Drive simplification, standardization, and modernization to reduce customization, technical debt, and time-to-value while embedding AI, automation, and analytics into customer-facing workflows.
•Lead a portfolio of agile PODs and manage vendor and systems integrator relationships, ensuring delivery predictability, quality, cost, and scalability/security/compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityEmployee AssistancePaid HolidaysPaid Leave

Key Requirements

•10–15+ years of progressive IT leadership experience with deep expertise in enterprise CRM (Salesforce) ecosystems.
•Proven track record leading large-scale, multi-platform delivery across Sales, Service, Marketing, or Commerce.
•Strong experience with CPQ, lead-to-order, and customer lifecycle processes.
•Demonstrated success leading agile, product-based delivery models at scale.
•Experience managing managers, architects, and product owners.

Experience:10-15 years

Skills:Stakeholder managementExecutive communicationInfluenceOwnershipContinuous improvement

Certifications:Salesforce certifications

Tech Stack:SalesforceSales CloudService CloudExperience CloudCPQDigital commerceMarketing technology stackCustomer master dataERPAIAnalyticsAutomation

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn