Client Service Delivery - Team Leader

Aon
Manchester
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Leadership","Communication","Problem-solving","Time management","Adaptability"]

Lead a UK Client Service Delivery team to ensure excellent client outcomes across Aon’s Health & Benefits service operations. You’ll mentor client service representatives, oversee delivery against service level agreements, act as an escalation point for complex issues, and track performance through client feedback and reporting. Partner with internal stakeholders to drive process improvements, support compliance, and strengthen ways of working with delivery centres in Krakow and India.

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FursaFursa
Aon
Aon
18 hours ago

Client Service Delivery - Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead a UK Client Service Delivery team to ensure excellent client outcomes across Aon’s Health & Benefits service operations. You’ll mentor client service representatives, oversee delivery against service level agreements, act as an escalation point for complex issues, and track performance through client feedback and reporting. Partner with internal stakeholders to drive process improvements, support compliance, and strengthen ways of working with delivery centres in Krakow and India.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor a team of client service representatives across the UK Client Service Delivery function.
  • •Oversee service delivery to adhere to service level agreements and deliver strong client outcomes.
  • •Act as the escalation point for client inquiries and help resolve complex issues promptly.
  • •Monitor team performance measures, client feedback, and service delivery reporting to identify improvement opportunities.
  • •Support process improvements with business partners and help ensure compliance with relevant regulations, Aon policies, and procedures.

Key Requirements

  • •Lead and motivate a team to achieve goals and deliver exceptional client service.
  • •Strong verbal and written communication skills to interact with clients and team members.
  • •Capability to identify and resolve issues efficiently to ensure smooth service delivery.
  • •Excellent organisational skills to prioritise tasks and meet deadlines in a fast-paced environment.
  • •Previous client-facing experience in a service delivery or customer service environment; familiarity with CRM systems and the ability to track KPIs is desirable.
Experience:Health and benefits
Skills:LeadershipCommunicationProblem-solvingTime managementAdaptability
Languages:En-us
Tech Stack:CRM systemsKPI

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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