Technical Customer Success Manager - Account Management Services

Dell
Osaka, Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Decision-making","Data-driven analysis","Executive communication","Strategic thinking"]

Drive strategic customer success for enterprise clients using ProSupport Plus, ProSupport One, and ProSupport Flex. Own long-term Success Plan development based on business strategy, KPIs, and ROI; lead risk management for complex IT environments; manage the full service lifecycle by coordinating sales, support, products, and partners; and use data from Dell tools to inform MBR/QBR/EBC reviews and executive decision-making. Lead AI and automation adoption to enhance operations.

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Dell
Dell
2 months ago

Technical Customer Success Manager - Account Management Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Drive strategic customer success for enterprise clients using ProSupport Plus, ProSupport One, and ProSupport Flex. Own long-term Success Plan development based on business strategy, KPIs, and ROI; lead risk management for complex IT environments; manage the full service lifecycle by coordinating sales, support, products, and partners; and use data from Dell tools to inform MBR/QBR/EBC reviews and executive decision-making. Lead AI and automation adoption to enhance operations.
Location: Osaka, Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Create and execute long-term Success Plans aligned to clients’ business models, KPIs, and executive priorities.
  • •Recommend technology strategies that improve ROI, cost optimization, and growth.
  • •Identify and resolve structural issues across large, complex IT environments, and coordinate response during major incidents.
  • •Coordinate end-to-end lifecycle management with sales, support, products, and partners to optimize client environments and maximize value.
  • •Use Dell tool data to deliver insights and decision support through reviews (MBR/QBR/EBC) while leading AI/automation-driven operational improvements.

Key Requirements

  • •8+ years of practical experience in IT infrastructure/cloud/enterprise IT environments.
  • •Knowledge of servers, networks, storage, and client products.
  • •Leadership experience with large customers or complex projects.
  • •Experience in customer success, account management, or IT service management.
  • •Japanese at native level and English for reading/writing.
Experience:Enterprise ITIT infrastructureCloudCustomer successAccount managementIT service management
Skills:Problem-solvingDecision-makingData-driven analysisExecutive communicationStrategic thinking
Certifications:ITILPMP
Languages:JapaneseEnglish
Tech Stack:SCGSupport AssistAIOpsAIAutomationMBRQBREBCITILPMP

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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