Dell

3 weeks ago

Technical Customer Success Manager - Account Management Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Drive strategic customer success for enterprise clients using ProSupport Plus, ProSupport One, and ProSupport Flex. Own long-term Success Plan development based on business strategy, KPIs, and ROI; lead risk management for complex IT environments; manage the full service lifecycle by coordinating sales, support, products, and partners; and use data from Dell tools to inform MBR/QBR/EBC reviews and executive decision-making. Lead AI and automation adoption to enhance operations.

Location: Osaka, Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute long-term Success Plans aligned to clients’ business models, KPIs, and executive priorities.
•Recommend technology strategies that improve ROI, cost optimization, and growth.
•Identify and resolve structural issues across large, complex IT environments, and coordinate response during major incidents.
•Coordinate end-to-end lifecycle management with sales, support, products, and partners to optimize client environments and maximize value.
•Use Dell tool data to deliver insights and decision support through reviews (MBR/QBR/EBC) while leading AI/automation-driven operational improvements.

Key Requirements

•8+ years of practical experience in IT infrastructure/cloud/enterprise IT environments.
•Knowledge of servers, networks, storage, and client products.
•Leadership experience with large customers or complex projects.
•Experience in customer success, account management, or IT service management.
•Japanese at native level and English for reading/writing.

Experience:Enterprise ITIT infrastructureCloudCustomer successAccount managementIT service management

Skills:Problem-solvingDecision-makingData-driven analysisExecutive communicationStrategic thinking

Certifications:ITILPMP

Languages:JapaneseEnglish

Tech Stack:SCGSupport AssistAIOpsAIAutomationMBRQBREBCITILPMP

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

3 weeks ago

Technical Customer Success Manager - Account Management Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Osaka, Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute long-term Success Plans aligned to clients’ business models, KPIs, and executive priorities.
•Recommend technology strategies that improve ROI, cost optimization, and growth.
•Identify and resolve structural issues across large, complex IT environments, and coordinate response during major incidents.
•Coordinate end-to-end lifecycle management with sales, support, products, and partners to optimize client environments and maximize value.
•Use Dell tool data to deliver insights and decision support through reviews (MBR/QBR/EBC) while leading AI/automation-driven operational improvements.

Key Requirements

•8+ years of practical experience in IT infrastructure/cloud/enterprise IT environments.
•Knowledge of servers, networks, storage, and client products.
•Leadership experience with large customers or complex projects.
•Experience in customer success, account management, or IT service management.
•Japanese at native level and English for reading/writing.

Experience:Enterprise ITIT infrastructureCloudCustomer successAccount managementIT service management

Skills:Problem-solvingDecision-makingData-driven analysisExecutive communicationStrategic thinking

Certifications:ITILPMP

Languages:JapaneseEnglish

Tech Stack:SCGSupport AssistAIOpsAIAutomationMBRQBREBCITILPMP

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor