NTT

2 weeks ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Handle routine customer questions and issues, resolving complex cases by escalating and applying developed knowledge. Ensure accurate, timely processing of transactions to meet client SLAs, including identifying and resolving nonstandard pending transaction issues. Support preparation of SOPs and process transitions, take escalated calls, and contribute to tactical operational plans and milestone delivery. Work from the NTT Data office in Manila and collaborate with customers and first-line management.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex client situations by applying demonstrated job knowledge and skills.
•Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
•Take escalated calls from providers/callers and resolve issues around nonstandard pending transactions.
•Prepare SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

•Typically requires 1–3 years of relevant experience.
•High school diploma or equivalent; undergraduate degree or some college coursework preferred.
•Solid computer skills.
•Strong communication and customer service skills.
•Strong attention to detail, time management, and organizational skills.

Experience:1-3 years

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Tech Stack:Computer skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT