D&T Lead (LK)

Aramex
Sri Lanka
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsEducation: bachelorsSkills: ["Leadership And Coaching","Stakeholder Management","Communication Skills","Problem Solving","Leadership"]

Lead local IT support and operations in-country, ensuring IT systems, services, and infrastructure meet organizational standards and support business needs. Manage IT support requests and incidents, maintain robust IT security, and coordinate with regional and central D&T teams to implement aligned IT strategies and solutions. Build and lead a skilled local IT support team, manage IT assets and inventory, monitor performance, run audits, and ensure business continuity and disaster recovery plans are tested.

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Aramex
Aramex
12 hours ago

D&T Lead (LK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead local IT support and operations in-country, ensuring IT systems, services, and infrastructure meet organizational standards and support business needs. Manage IT support requests and incidents, maintain robust IT security, and coordinate with regional and central D&T teams to implement aligned IT strategies and solutions. Build and lead a skilled local IT support team, manage IT assets and inventory, monitor performance, run audits, and ensure business continuity and disaster recovery plans are tested.
Location: Sri Lanka
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver IT services that enhance user satisfaction and productivity, including prompt resolution of support requests and incidents.
  • •Manage reliable operation of local IT systems and infrastructure, including implementing security measures and ensuring compliance with IT policies and procedures.
  • •Develop and maintain a skilled local IT support team and foster a collaborative team culture.
  • •Coordinate with regional and central D&T teams to align IT strategies, policies, and solutions with local requirements.
  • •Manage IT performance, assets/inventory, documentation, reviews/audits, and ensure business continuity and disaster recovery plans are in place and tested.

Key Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • •1 to 2 years’ experience in IT support and operations with local IT management.
  • •Strong understanding of IT systems, infrastructure, and IT best practices.
  • •Track record managing and delivering high-quality IT services, including IT asset management and inventory control.
  • •Familiarity with ITIL (or other IT service management frameworks) and knowledge of data privacy, security, and regulatory requirements.
Experience:1-2 years
Education:Bachelor's
Skills:Leadership And CoachingStakeholder ManagementCommunication SkillsProblem SolvingLeadership
Tech Stack:ITIL

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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Glassdoor: 3.2
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