Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Handle incoming customer calls to understand banking needs, provide excellent service, and resolve issues on the spot. Explain retail banking procedures and products over the telephone, capture customer feedback, and perform root-cause analysis when needed. Support customer loyalty while converting sales opportunities to meet financial targets, following bank and Direct Banking Center guidelines for conduct and service.