Visa

2 days ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide bilingual, highly technical customer support for post-deployment fraud detection systems within Visa’s Americas Support Team. Diagnose complex application, database, and infrastructure issues in live environments, investigate root causes through logs and data flows, and resolve Linux-based problems using shell tools and scripts. Partner with engineers and QA to deploy fixes, maintain support documentation, and manage inbound cases via calls, tickets, and email across multiple Featurespace products.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a primary technical contact for customers in the Americas after deployment.
•Manage inbound support requests via calls, tickets, and email with clear communication on case progress and timelines.
•Diagnose application, database, and infrastructure issues and investigate root causes using logs, configurations, and data flows.
•Investigate and resolve Linux-based system problems using shell tools and scripts.
•Coordinate with engineers and QA to ensure timely resolution and deployment of fixes; maintain deployment-specific support documentation.

Key Requirements

•2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
•3+ years experience preferred, plus a customer-facing role in technical or non-technical support.
•Proficiency in Linux, including command line tools, shell scripting, and log analysis.
•Familiarity with cloud platforms such as AWS or Azure.
•Fluency in English and Spanish (written and verbal).

Experience:2+ yearsFraud detectionPaymentsCustomer support

Education:Bachelor's

Skills:Problem-solvingCommunicationAbility to work under pressureOrganizational skills

Languages:EnglishSpanish

Tech Stack:LinuxShell scriptingAWSAzureSQLNoSQLLog analysisShell toolsJavaPythonSource controlNetworking concepts

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Visa

2 days ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as a primary technical contact for customers in the Americas after deployment.
•Manage inbound support requests via calls, tickets, and email with clear communication on case progress and timelines.
•Diagnose application, database, and infrastructure issues and investigate root causes using logs, configurations, and data flows.
•Investigate and resolve Linux-based system problems using shell tools and scripts.
•Coordinate with engineers and QA to ensure timely resolution and deployment of fixes; maintain deployment-specific support documentation.

Key Requirements

•2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
•3+ years experience preferred, plus a customer-facing role in technical or non-technical support.
•Proficiency in Linux, including command line tools, shell scripting, and log analysis.
•Familiarity with cloud platforms such as AWS or Azure.
•Fluency in English and Spanish (written and verbal).

Experience:2+ yearsFraud detectionPaymentsCustomer support

Education:Bachelor's

Skills:Problem-solvingCommunicationAbility to work under pressureOrganizational skills

Languages:EnglishSpanish

Tech Stack:LinuxShell scriptingAWSAzureSQLNoSQLLog analysisShell toolsJavaPythonSource controlNetworking concepts

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor