Partner Operations Manager, Latin America

Taptap Send
Mexico City
Full timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Project management","Collaboration"]

Lead operational excellence for a cross-border fintech’s payout network across LatAm and beyond. Own performance analytics, partner relationships, and systemic improvements to reduce outages and boost payout efficiency. Build dashboards and playbooks, collaborate with product/engineering, growth, and support, and drive launches with payment partners globally in a fast-paced startup environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Taptap Send
Taptap Send
4 months ago

Partner Operations Manager, Latin America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead operational excellence for a cross-border fintech’s payout network across LatAm and beyond. Own performance analytics, partner relationships, and systemic improvements to reduce outages and boost payout efficiency. Build dashboards and playbooks, collaborate with product/engineering, growth, and support, and drive launches with payment partners globally in a fast-paced startup environment.
Location: Mexico City
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead performance improvement and monitoring in our payment corridors in the region, including in Colombia, Mexico, Brazil, Guatemala and beyond. Identify & track the metrics that matter.
  • •Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
  • •Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
  • •Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
  • •Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems

Key Requirements

  • •5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus
  • •Strong written and verbal communication skills
  • •Proficiency in Excel, SQL a must
  • •Emerging market experience strongly preferred
  • •English and Spanish language proficiency required
Experience:5+ yearsFintechPaymentsCross-borderStartup
Skills:CommunicationLeadershipProblem-solvingProject managementCollaboration
Languages:EnglishSpanish
Tech Stack:ExcelSQL

Company Brief

Taptap Send
Taptap Send is a digital remittance platform that enables fast, low-cost international money transfers to underserved corridors using mobile wallets and bank payouts, focused on improving financial access for migrants and their families.
Industry: Payments
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn