NOC Lead

Western Alliance Bancorp
Columbus
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 7+ yearsEducation: bachelorsSkills: ["Technical leadership","Troubleshooting","Documentation","Communication","Cross-functional coordination"]

Provide day-to-day technical leadership for Network Operations Center operations, ensuring production services are safe, secure, compliant, stable, and reliable. Lead incident response, break/fix execution, service restoration, queue discipline, shift handoffs, escalations, and operational readiness. Coordinate across NOC L1/L2, fulfillment, observability, critical response, and engineering, improve monitoring and reduce alert noise, maintain documentation, and coach analysts and engineers.

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Western Alliance Bancorp
Western Alliance Bancorp
1 day ago

NOC Lead

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide day-to-day technical leadership for Network Operations Center operations, ensuring production services are safe, secure, compliant, stable, and reliable. Lead incident response, break/fix execution, service restoration, queue discipline, shift handoffs, escalations, and operational readiness. Coordinate across NOC L1/L2, fulfillment, observability, critical response, and engineering, improve monitoring and reduce alert noise, maintain documentation, and coach analysts and engineers.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide day-to-day technical leadership for NOC shift execution, queue health, escalation quality, operational readiness, and incident response.
  • •Lead operational support planning for production environments, including break/fix response, service restoration, escalation readiness, and technical recovery execution.
  • •Design and implement reliability and recovery procedures and develop application performance monitoring metrics for business partners.
  • •Drive queue discipline, shift handoff quality, escalation quality, and follow-through for incidents, service requests, operational tasks, and aging work.
  • •Support network readiness activities such as health checks, patching, vulnerability remediation, disaster recovery exercises, and operational validation.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDental401kTime OffTuition AssistanceWellness Stipend

Key Requirements

  • •7+ years of related experience in IT networking, network operations, network security, infrastructure support, IT app support, IT development, or a similar field.
  • •Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical/business-technology field.
  • •Recommended certifications including CCNP Enterprise (or equivalent), Palo Alto NSP (or equivalent), and ITIL Foundation.
  • •Advanced proven experience leading operational support teams through incident response, break/fix troubleshooting, production escalations, service restoration, and recurring issue remediation.
  • •Strong technical knowledge across enterprise routing, switching, firewall, DNS, DHCP, IPAM, load balancing, SD-WAN, cloud networking, monitoring, and network troubleshooting.
Experience:7+ yearsBankingFinancial services
Education:Bachelor's
Skills:Technical leadershipTroubleshootingDocumentationCommunicationCross-functional coordination
Certifications:CCNP EnterprisePalo Alto NSPITIL Foundation
Tech Stack:ServiceNowSolarWindsLiveNXLiveActionThousandEyesNetBrainAppDynamicsF5Cloudflare DNSInfobloxPalo AltoCisco ASACisco FTDFirepowerCisco FMCCisco CatalystCisco NexusCisco MerakiAzure FirewallAzure Load Balancers

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn