Major Incident Coordinator

CAE
Bengaluru
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Coordinate stakeholders","Work under pressure","Leadership","Decision-making"]

Coordinate major incidents (P1/P2) to ensure rapid service restoration through IT teams and stakeholders. Lead major incident bridge calls, assess priority and business impact, and manage 24/7 on-call rotation. Drive incident escalation, communication, documentation, and validation of resolutions before closure, including emergency changes and handoff to Problem Management. Lead post-incident reviews and continuous improvement initiatives while maintaining knowledge base and procedures.

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FursaFursa
CAE
CAE
1 day ago

Major Incident Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Coordinate major incidents (P1/P2) to ensure rapid service restoration through IT teams and stakeholders. Lead major incident bridge calls, assess priority and business impact, and manage 24/7 on-call rotation. Drive incident escalation, communication, documentation, and validation of resolutions before closure, including emergency changes and handoff to Problem Management. Lead post-incident reviews and continuous improvement initiatives while maintaining knowledge base and procedures.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Lead and coordinate major incidents (P1/P2).
  • •Participate in 24/7 on-call rotation.
  • •Lead major incident bridge calls and communicate with stakeholders and leadership.
  • •Drive service restoration, escalation, emergency changes, and documentation through closure.
  • •Ensure handoff to Problem Management and lead post-incident reviews and continuous improvement.

Key Requirements

  • •2–3 years of experience in IT Operations or Incident Management.
  • •Experience managing major incidents.
  • •General IT knowledge.
  • •Understanding of ITIL Incident and Major Incident processes.
  • •Experience with ServiceNow ITSM.
Experience:2-3 years
Education:Bachelor's
Skills:AnalyticalProblem-solvingCoordinate stakeholdersWork under pressureLeadershipDecision-making
Certifications:ITIL 4 Foundation
Tech Stack:ITIL 4ServiceNow ITSMServiceNowVR/ARFlight simulationSimulation systems

Company Brief

CAE
Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.
Industry: Aviation Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1947
WebsiteLinkedIn