Sales & Service Manager - Somerset Collection

Alo Yoga
United States
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Time management","Coaching","Team leadership"]

Lead store sales and guest experience strategy as part of the store leadership team. Investigate sales opportunities, root-cause issues, and coach the Sales & Service team to deliver exceptional customer connections and product education on the floor. Build daily customer relationships, ensure strong sales floor coverage, and partner with the General Manager on sales/service strategy, budgeting, reporting, and future planning. Represent the business in meetings and drive operational efficiency through the Sales & Service Model.

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Alo Yoga
Alo Yoga
2 days ago

Sales & Service Manager - Somerset Collection

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead store sales and guest experience strategy as part of the store leadership team. Investigate sales opportunities, root-cause issues, and coach the Sales & Service team to deliver exceptional customer connections and product education on the floor. Build daily customer relationships, ensure strong sales floor coverage, and partner with the General Manager on sales/service strategy, budgeting, reporting, and future planning. Represent the business in meetings and drive operational efficiency through the Sales & Service Model.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Root-cause sales opportunities and partner with the General Manager to escalate process or system gaps
  • •Oversee the Sales & Service team to deliver exceptional guest experience through connection and technical product education
  • •Build and maintain daily client/customer relationships
  • •Develop workforce solutions and lead selling initiatives to ensure effective sales floor coverage
  • •Partner with the General Manager on sales/service strategy, budgeting and reporting (e.g., expenses, sell-thru) and future planning

Pay and Benefits

Perks:Employee DiscountHealth InsuranceDentalVision401k MatchingClothing AllowanceFree Yoga

Key Requirements

  • •3-5 years of retail or related industry leadership experience
  • •Working knowledge of MS Office (Word, Excel and Outlook)
  • •Extraordinary interpersonal and communication skills, both verbal and written
  • •Ability to handle multiple tasks in a changing environment
  • •Ability to lift, push, carry or move up to 50 pounds and stand/walk for an entire shift
Experience:Retail
Skills:CommunicationInterpersonal skillsTime managementCoachingTeam leadership
Languages:English
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn