Cloudflare

4 weeks ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Technical Account Manager for Cloudflare’s enterprise customers in South Korea. You’ll own post-sales technical support, act as a governance partner to map environments to best practices, troubleshoot complex issues, coordinate with cross-functional teams, and help customers improve security, reliability, and performance while aligning solutions with their roadmaps.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers in South Korea.
•Build trusted technical relationships with customer stakeholders, including technical teams, operational leaders, and senior executives.
•Communicate effectively in Korean with Korean-speaking enterprise customers and stakeholders.
•Collaborate in English with global Product, Engineering, Support, Customer Success, Account Teams, Professional Services, and Partners.
•Own and drive the post-sales technical support experience, ensuring timely, high-quality support outcomes.

Travel: Low travel

Key Requirements

•Minimum 8 years of experience in a customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management role.

Experience:8+ yearsEnterpriseCloudNetworking

Skills:CommunicationLeadershipProblem-solvingCustomer-focusTime-management

Languages:KoreanEnglish

Tech Stack:BGPOSPFIPSecGREWiresharkTracerouteCURLHTTPTLS/SSLWAFDDOSFirewallsDNSProxies

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

4 weeks ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary technical support and escalation contact for assigned Enterprise customers in South Korea.
•Build trusted technical relationships with customer stakeholders, including technical teams, operational leaders, and senior executives.
•Communicate effectively in Korean with Korean-speaking enterprise customers and stakeholders.
•Collaborate in English with global Product, Engineering, Support, Customer Success, Account Teams, Professional Services, and Partners.
•Own and drive the post-sales technical support experience, ensuring timely, high-quality support outcomes.

Travel: Low travel

Key Requirements

•Minimum 8 years of experience in a customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management role.

Experience:8+ yearsEnterpriseCloudNetworking

Skills:CommunicationLeadershipProblem-solvingCustomer-focusTime-management

Languages:KoreanEnglish

Tech Stack:BGPOSPFIPSecGREWiresharkTracerouteCURLHTTPTLS/SSLWAFDDOSFirewallsDNSProxies

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn