Mid-Market Customer Success Manager

Riverside
Toronto
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Analytical thinking","Problem-solving","Prioritization","Relationship building"]

Manage a portfolio of mid-market customers as a strategic partner and trusted advisor, helping them maximize the value of Riverside. Drive adoption and long-term retention by leading regular business reviews, facilitating high-impact conversations, and identifying renewal and expansion opportunities. Serve as the voice of the customer by collaborating with Product and Marketing to influence roadmap priorities and share best practices. Work remotely from Toronto while supporting Eastern time zone business hours.

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FursaFursa
Riverside
Riverside
1 month ago

Mid-Market Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage a portfolio of mid-market customers as a strategic partner and trusted advisor, helping them maximize the value of Riverside. Drive adoption and long-term retention by leading regular business reviews, facilitating high-impact conversations, and identifying renewal and expansion opportunities. Serve as the voice of the customer by collaborating with Product and Marketing to influence roadmap priorities and share best practices. Work remotely from Toronto while supporting Eastern time zone business hours.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of mid-market customers as a strategic partner and trusted advisor.
  • •Drive customer adoption, success at scale, and long-term retention and growth.
  • •Lead regular business reviews and guide high-impact customer conversations.
  • •Identify opportunities for renewals and expansion.
  • •Collaborate cross-functionally with Product and Marketing and influence roadmap priorities based on customer feedback.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •At least 2 years of experience in customer success or customer support in a SaaS environment.
  • •Experience managing a high velocity of accounts.
  • •Ability to excel in achieving KPIs and targets.
  • •Strong verbal and written communication skills in English.
  • •Strong analytical and problem-solving skills with the ability to prioritize multiple tasks against deadlines.
Experience:2+ yearsSaaSCustomer success
Skills:CommunicationAnalytical thinkingProblem-solvingPrioritizationRelationship building
Languages:English

Company Brief

Riverside
Provides an online recording and editing platform for podcasts, interviews, and video content. It helps creators and teams capture high-quality remote recordings with separate audio and video tracks, transcription, and collaborative production tools.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Tel Aviv, Israel
Founded: 2019
WebsiteLinkedIn