Mid-Market Customer Success Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage a portfolio of mid-market customers as a strategic partner and trusted advisor, helping them maximize the value of Riverside. Drive adoption and long-term retention by leading regular business reviews, facilitating high-impact conversations, and identifying renewal and expansion opportunities. Serve as the voice of the customer by collaborating with Product and Marketing to influence roadmap priorities and share best practices. Work remotely from Toronto while supporting Eastern time zone business hours.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of mid-market customers as a strategic partner and trusted advisor.
•Drive customer adoption, success at scale, and long-term retention and growth.
•Lead regular business reviews and guide high-impact customer conversations.
•Identify opportunities for renewals and expansion.
•Collaborate cross-functionally with Product and Marketing and influence roadmap priorities based on customer feedback.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•At least 2 years of experience in customer success or customer support in a SaaS environment.
•Experience managing a high velocity of accounts.
•Ability to excel in achieving KPIs and targets.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills with the ability to prioritize multiple tasks against deadlines.

Experience:2+ yearsSaaSCustomer success

Skills:CommunicationAnalytical thinkingProblem-solvingPrioritizationRelationship building

Languages:English

Company Brief

Riverside

Website

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Riverside

3 days ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of mid-market customers as a strategic partner and trusted advisor.
•Drive customer adoption, success at scale, and long-term retention and growth.
•Lead regular business reviews and guide high-impact customer conversations.
•Identify opportunities for renewals and expansion.
•Collaborate cross-functionally with Product and Marketing and influence roadmap priorities based on customer feedback.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•At least 2 years of experience in customer success or customer support in a SaaS environment.
•Experience managing a high velocity of accounts.
•Ability to excel in achieving KPIs and targets.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills with the ability to prioritize multiple tasks against deadlines.

Experience:2+ yearsSaaSCustomer success

Skills:CommunicationAnalytical thinkingProblem-solvingPrioritizationRelationship building

Languages:English

Company Brief

Riverside

Website