Manager, Claims Operations - APD (Field)

USAA
Detroit
Workplace: OnsiteFull timeUSD 103,450 - 197,730 annuallyFunction: Insurance & ActuarialExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Initiative","Customer service","Coaching","Process improvement"]

Lead a team of Auto Physical Damage (APD) Field Appraisers and Virtual Total Loss Evaluators in the Detroit, MI metro area. You’ll coach and develop employees, inspect and review claim files, handle escalations, and ensure consistent execution of claims processes with adherence to policies, risk management, and regulatory compliance. Drive operational and member-experience improvements through process changes, staffing and training decisions, and continuous monitoring of workload and performance.

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FursaFursa
USAA
USAA
1 day ago

Manager, Claims Operations - APD (Field)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team of Auto Physical Damage (APD) Field Appraisers and Virtual Total Loss Evaluators in the Detroit, MI metro area. You’ll coach and develop employees, inspect and review claim files, handle escalations, and ensure consistent execution of claims processes with adherence to policies, risk management, and regulatory compliance. Drive operational and member-experience improvements through process changes, staffing and training decisions, and continuous monitoring of workload and performance.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of APD Field Appraisers and Virtual Total Loss Evaluators.
  • •Inspect and review claim files, providing feedback and coaching employees on claims handling.
  • •Identify opportunities to improve operational effectiveness, member experiences, and claims processes.
  • •Manage workload volumes, staffing, training needs, and ensure consistent process execution and guideline adherence.
  • •Handle escalations and make decisions based on policy while driving risk management and regulatory compliance training.
Travel: Low travel

Pay and Benefits

Salary: USD 103,450 - 197,730 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid Leave

Key Requirements

  • •Bachelor’s degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months of starting the role.
Experience:6+ yearsMilitary experienceInsuranceClaims handlingAuto physical damage
Education:Bachelor's
Skills:LeadershipInitiativeCustomer serviceCoachingProcess improvement
Certifications:I-Car Platinum certifiedApplicable insurance adjuster license

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn