Glean

1 month ago

Senior User Researcher, Enterprise & Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Experienced Senior User Researcher focused on admin, IT, and builder experiences within enterprise and platform products. Conduct mixed-methods research across the product lifecycle to remove deployment friction, improve onboarding and governance, and measure ROI. Collaborate with Product, Design, Engineering, and Data Science to influence roadmaps, drive ROI with actionable insights, and mentor others in evaluative research.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences.
•Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
•Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
•Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
•Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health Insurance401kHome OfficeEducation StipendWellness Stipend

Key Requirements

•5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy.
•Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
•Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
•End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
•Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).

Experience:5-7 yearsEnterprise softwareB2BUX

Skills:Qualitative methodsQuantitative researchCommunicationTeam collaborationMentoring

Languages:English

Tech Stack:SQLPythonRSurveysAI tools

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Glean

1 month ago

Senior User Researcher, Enterprise & Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Research & Scientific (R&D)

Seniority: Sr. Manager level

Key Responsibilities

•Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences.
•Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
•Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
•Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
•Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health Insurance401kHome OfficeEducation StipendWellness Stipend

Key Requirements

•5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy.
•Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
•Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
•End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
•Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).

Experience:5-7 yearsEnterprise softwareB2BUX

Skills:Qualitative methodsQuantitative researchCommunicationTeam collaborationMentoring

Languages:English

Tech Stack:SQLPythonRSurveysAI tools

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn