Contract Manager (Sydney, New South Wales, AU, 2000)

Serco
Sydney, New South Wales
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Leadership","Stakeholder management","Collaboration","Risk management","Continuous improvement"]

Lead end-to-end operational delivery and performance for a live Defence Marine Support Services (DMSS) contract supporting Royal Australian Navy operations. You’ll manage teams, service delivery, KPIs, customer relationships, and financial performance, while ensuring contractual, regulatory, safety, quality, and governance requirements are met. Partner with Defence customers and internal functions (Finance, HR, Safety, Quality, Commercial) to monitor performance, manage risks, and drive continuous improvement.

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Serco
Serco
3 days ago

Contract Manager (Sydney, New South Wales, AU, 2000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Lead end-to-end operational delivery and performance for a live Defence Marine Support Services (DMSS) contract supporting Royal Australian Navy operations. You’ll manage teams, service delivery, KPIs, customer relationships, and financial performance, while ensuring contractual, regulatory, safety, quality, and governance requirements are met. Partner with Defence customers and internal functions (Finance, HR, Safety, Quality, Commercial) to monitor performance, manage risks, and drive continuous improvement.
Location: Sydney, New South Wales
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day operational delivery and overall performance of the DMSS contract
  • •Take accountability for service delivery, contract KPIs, financial performance, and customer outcomes
  • •Provide leadership and direction to operational teams across the contract
  • •Ensure services meet contractual, regulatory, safety, quality, and governance requirements
  • •Monitor operational and financial performance, manage risks, and drive continuous improvement

Pay and Benefits

Perks:Flexible WorkVeteran BenefitsWellness Stipend

Key Requirements

  • •Demonstrated experience leading the operational delivery of a complex services contract, business unit, or large-scale operation
  • •Strong operational leadership with accountability for people, performance, and customer outcomes
  • •Experience managing against contractual KPIs, service levels, and performance requirements
  • •Commercial and financial acumen, including budget and cost performance and/or P&L management
  • •Ability to ensure governance, risk, compliance, and operational performance requirements are met
Experience:DefenceMaritimeGovernment servicesFacilitiesLogisticsEngineeringComplex service delivery
Skills:LeadershipStakeholder managementCollaborationRisk managementContinuous improvement

Eligibility

Nationality:Australian National
Security Clearance:AGSVA Baseline ClearanceNational Police Check

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn