Senior Executive - Follow up

Community Development Authority
United Arab Emirates
Workplace: OnsiteFull time10,001 - 20,000 monthlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Coordination","Follow-up","Communication","Reporting","Compliance"]

Contribute to the development of a unified case management system for social and human cases by coordinating internal departments and external partners to deliver shared services, gather required data, and support case follow-up. Ensure services align with SLA standards, manage training plans for case management specialists, monitor complaints, and prepare periodic reports and performance indicators evidence while complying with approved information security policies.

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FursaFursa
Community Development Authority
Community Development Authority
7 months ago

Senior Executive - Follow up

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Contribute to the development of a unified case management system for social and human cases by coordinating internal departments and external partners to deliver shared services, gather required data, and support case follow-up. Ensure services align with SLA standards, manage training plans for case management specialists, monitor complaints, and prepare periodic reports and performance indicators evidence while complying with approved information security policies.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate internal departments and external parties to provide shared services and support preparation of joint agreements.
  • •Follow up services for registered social and human cases and ensure alignment with SLA standards while ensuring optimal system usage.
  • •Coordinate training and development plans for case management specialists across internal departments and shared-service external entities and assess training impact.
  • •Maintain and analyze case data in the unified case management system, including evidence and documents for analysis of KPIs and performance indicators.
  • •Follow up incoming cases and complaints, coordinate with relevant entities for responses, and close observations while preparing periodic reports and statistics.

Pay and Benefits

Salary: 10,001 - 20,000 monthly

Key Requirements

  • •Bachelor’s degree in Business Administration or equivalent.
  • •Fluency in Arabic and English (conversation and writing).
  • •2–4 years of experience in a similar field.
  • •Knowledge/experience in social development and care (function category).
  • •Ability to coordinate and support case management operations in line with adopted standards.
Experience:2-4 years
Education:Bachelor's in Business Administration
Skills:CoordinationFollow-upCommunicationReportingCompliance
Languages:ArabicEnglish

Company Brief

Community Development Authority
The Community Development Authority (CDA) is a Dubai government entity responsible for designing and implementing social development policies, family and community services, and programs that enhance community well-being and cohesion across the Emirate.
Industry: Public Sector Agencies
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Website