BAE Systems

3 days ago

Junior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide third-level remote and on-site technical support for multiple Cross-Domain customers from the BAE Systems Gloucester office. Diagnose and investigate issues on customer live deployments, liaise with senior engineers to manage progress and customer expectations, and log/track incidents in an ITSM tool. Maintain test environments for issue replication and contribute to the knowledge base to improve future product releases.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide third-level technical support to customers, including remote and on-site assistance.
•Investigate and diagnose technical issues raised by customers on their live deployments.
•Coordinate with senior engineers to update progress, request information, manage expectations, and close issues in a timely manner.
•Log, track, and update tickets in the ITSM tool and contribute to the knowledge base/FAQ.
•Maintain and manage/support test environments for problem replication.

Travel: Medium travel

Key Requirements

•Be able to manage conflicting priorities and demands on time.
•Manage customer expectations effectively during technical support activities.
•Carry out tasks as directed by Senior/Lead Engineers.
•Excellent communication skills in English (oral and written).
•Strong analytical and organizational skills.

Skills:CommunicationAnalytical skillsOrganizational skillsCustomer expectation managementPriority management

Languages:English

Tech Stack:ITSMWindowsLinuxNetworking principlesIT hardware principles

Eligibility

Nationality:UK National

Security Clearance:UKIC DVBaseline Personnel Security Standard

Company Brief

BAE Systems

Multinational defence, security and aerospace company designing, manufacturing and supporting military and civilian systems including naval ships, submarines, aircraft, cyber solutions and electronic systems for governments and commercial customers.

Industry: Defense Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1999

Website LinkedIn

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BAE Systems

3 days ago

Junior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide third-level technical support to customers, including remote and on-site assistance.
•Investigate and diagnose technical issues raised by customers on their live deployments.
•Coordinate with senior engineers to update progress, request information, manage expectations, and close issues in a timely manner.
•Log, track, and update tickets in the ITSM tool and contribute to the knowledge base/FAQ.
•Maintain and manage/support test environments for problem replication.

Travel: Medium travel

Key Requirements

•Be able to manage conflicting priorities and demands on time.
•Manage customer expectations effectively during technical support activities.
•Carry out tasks as directed by Senior/Lead Engineers.
•Excellent communication skills in English (oral and written).
•Strong analytical and organizational skills.

Skills:CommunicationAnalytical skillsOrganizational skillsCustomer expectation managementPriority management

Languages:English

Tech Stack:ITSMWindowsLinuxNetworking principlesIT hardware principles

Eligibility

Nationality:UK National

Security Clearance:UKIC DVBaseline Personnel Security Standard

Company Brief

BAE Systems

Industry: Defense Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1999

Website LinkedIn